DUTIES AND RESPONSIBILITIES: 
• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast 
and friendly Customer Service. 
• Assists customers by making product suggestions, filling special orders and food preparation suggestions. 
• Answers and responds to incoming calls appropriately. Receives and appropriately resolves 
customer complaints and reports to Store Director as needed. 
• Engages in suggestive selling and other sales techniques via telephone, in-store intercom and oneon-one customer interaction. 
• Specific knowledge of duties performed by all department employees. Oversees and assists with all 
department duties such as: preparation and displaying of product.
• Implements proper and efficient product preparation and packaging techniques. 
• Maintains bakery case cleanliness, visual appeal and inventory levels. Responsible for ensuring the proper 
cleanliness, sanitation and appearance of bakery area and equipment and for ensuring a safe work 
environment. 
• Ensures temperatures are maintained in all phases of preparation, display and storage. 
• Schedules, supervises, trains and assigns duties to department employees. Schedules employees to 
ensure adequate coverage and service levels.
• Plans daily operations, monitors production process following company procedures and profitability.
• Prepare sales and inventory reports. Physical inventory taken every 4 weeks.
• Controls inventory to ensures adequate product quantity, quality and freshness and maintains inventory 
levels according to division directives. Stocks and rotates product. Maintains and organizes cooler and 
freezer.
• Controls shrink and cost. 
• Knowledge of opening and closing department procedures.
• Builds displays, rotates and discards outdated or spoiled product. Ensures cleanliness of work area and department. 
• Working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee 
Handbook.
• Responsible for insuring proper code dating for all products within the department are being enforced.
• Trains employees on store policies, sales and record keeping procedures.
• Identifies and trains employees with high potential for advancement opportunities. 
• Monitors employee productivity and evaluates overall performance.
• Initiates personnel actions such as pre-employment interviews, transfers, promotions, and disciplinary actions.
• Ability to follow and maintain department standards.
• Implements effective promotional and seasonal displays. 
• Performs receiving duties including breaking down loads, verifying orders using invoices, inspecting quality, 
reporting shortage, stocking and rotating product. Adheres to product temperature and storage guidelines 
and follows proper packaging techniques. Processes administrative paperwork and maintains accurate 
department records.