Bakery Sales Lead FT Department: FOH Location: Dallas, TX START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req\_id=3283787&source=3283787-CJB-0) SusieCakes is currently looking to hire a Bakery Sales Lead for our location at our Preston Center location in Dallas! We are seeking someone that has: + Experience overseeing a retail/restaurant team for at least 2+ years + Passion for creating a great guest experience + Loves to train & develop team members + Previous management roles within the food service industry/hospitality + Has a consistent track record of employment history + Looking to grow their own career If this sounds like an opportunity you are interested in, then we would love to chat with you! Please apply to the link and complete your application process today! This a great opportunity to join a wonderful company as we are in expansion mode for the next few years! Pay range is: $17-19/HR + tips (average is $2-3/HR) BENEFITS & PERKS - Flexible work schedule- Day shifts! - Free non-slip shoes (annually!) - Birthday month PTO with complimentary cake - Company holidays off (Thanksgiving, December 25th-27th, and New Year-s Day) - Medical, dental, vision insurance - Vacation, 401k, FSA - Paid Sick Time - Referral Program - Pet rescue reimbursement and pet insurance - Flexible return to work schedule for maternity leave - Generous 50% discount to all our delicious desserts! Our guest service team leader will be responsible for the overall guest experience when on duty. They will maintain service quality standards by ensuring the team members are delivering premium guest service and treating each guest as a VIP. RESPONSIBILITIES: - Ensure positive guest and team member experience. Responding & addressing guests who are dissatisfied with service and/or product. - Communicating to the team-s product offerings, new company initiatives and general updates about the bakery - Driving product sales by creating a strong partnership with culinary team to make sure the guest experience is above expectations Operations focused: Managing daily communication log, meal breaks, food safety and COVID procedures QUALIFICATIONS: - Two years of experience in a customer service environment preferred - Previous quick service food handling experience in either the hospitality or food and beverage industry a plus - Excellent verbal and written communication skills - Ability to adapt to a flexible schedule according to business needs - Must have reliable transportation PHYSICAL REQUIREMENTS: - Frequent walking, kneeling, bending and reaching overhead - Able to stand for extended periods of time - Must be able to lift, move and carry up to 50 pounds EDUCATION: - Associates or Bachelors degree with a focus in Business or Hospitality preferred - High school diploma or GED required LANGUAGE SKILLS: - Must be able to speak, read, and write English OTHER: - Ability to work flexible hours, including weekends and holidays, as needed START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req\_id=3283787&source=3283787-CJB-0)