The Fraud Risk Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams. **Responsibilities:** + Lead the implementation and improvement of Fraud Platforms in all services and products through management of new major/minor projects and maintenances + Provide high level technology solutions + Interact with the front and back office technology groups and ensure close integration between products, customer master systems and processes with Global Fraud platforms + Prioritization of projects, approval of Go Live in Production or Roll Back including the associated risk of a major problem in Production + Design and approval of connectivity and functionality, scope change based on trends and time to market + Minimizes defects and operational losses and track metrics for performance measurement, service levels and monitoring key triggers for early warning signals + Drives initiatives to enhance client experience and improve operating efficiency and productivity through re-engineering and process improvements by actively identifying opportunities + Closely monitors the service level indicators and ensuring that all complaints are investigated timely, customer impact is assessed promptly by analyzing root causes to identify issues and address them effectively by engaging all stakeholders + Performs other duties and functions as assigned + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. **Qualifications:** + 2-5 years previous experience in Fraud, Customer Services or Banking Operations + 2-5 years previous experience in Project Management: Waterfall (PMI) and Agile (SCRUM/KANBAN) + Fluent in English + Strong Project Management skills, interpersonal relationships, cultural diversity management, communication (written and verbal), influence skills. + Strong IT (information technologies) knowledge; Fraud Risk Management Standards; Bank products, channels and services; Corporate Policies; Trademark Policies, Financial Regulations **Education:** + Bachelor’s/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Previous Knowledge of 2 way communication tools like FICO. ------------------------------------------------------ **Job Family Group:** Risk Management ------------------------------------------------------ **Job Family:** Fraud Risk ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. 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