The Telesales Supervisor provides leadership and supervisory responsibility for a small team of clerical/support employees. Delegates and supervises straightforward tasks. Effectively recommends personnel actions such as hiring, discipline, performance evaluation, promotion, compensation adjustments and termination. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Ensures the quality and service of self and others. Good understanding of procedures and concepts within own technical/subject area. Good understanding of how the team integrates with others in accomplishing the objectives of the area. Responsible for training team members, monitoring quantity and quality of work and providing feedback to employees on performance. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Has a direct impact on the business through the quality of the tasks/services provided. Quality and timeliness of service provided will affect the effectiveness of the team. Responsible for training team members, monitoring quantity and quality of work and providing feedback to employees on performance. **Responsibilities:** + Manages and supervises a team of telesales representatives to meet the team targets + Motivates, coaches and develops sales representatives to enhance staff knowledge and selling skill to meet or exceed individual sales target + Ensures compliance and consistency with bank’s Compliance & Control policy and processes as well as any regulatory requirements + Cultivates a professional working atmosphere that encourages career development and reduce staff attrition + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. **Qualifications:** + 0-2 years sales and leadership experience preferred + Good knowledge of credit payment products + Consistently demonstrates clear and concise written and verbal communication skills **Education:** + Bachelor’s/University degree or equivalent experience **DESCRIPCIÓN DE PUESTO** Establecer, analizar y actualizar estrategias en el esquema de incentivos que permitan un equilibro en el presupuesto, atracción y retención de talento (fuerza de ventas), así como la generación de la estrategia de metas del Canal Socios Comerciales, con el fin de alcanzar los objetivos de la Dirección de Ventas de Tarjetas de Crédito de SC. **Escolaridad:** + Licenciatura (Titulado deseado) en Administración,Mercadotecnia, Economía, Informática o a fin **Experiencia laboral:** + Planes de incentivos y/o planeación estratégica en + incentivos + Elaboración y seguimiento deKPI’se Indicadores + Deseable experiencia en manejo de equipos **Conocimientos:** + Esquemas de compensación + Administración + Manejo de bases de datos + Conocimiento Intermedio de Excel, Access **Conocimientos tecnológicos:** + Manejo de paquetería + Excel al 70% + PowerPoint al 70% + Presentaciones ejecutivas ------------------------------------------------------ **Job Family Group:** Consumer Sales ------------------------------------------------------ **Job Family:** Telesales ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** . View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) . View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.