At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
Charles Schwab’s Bank Operations Move Money Solutions is responsible for risk prevention, processing of money movements, and education of policies and procedures related to money movement. We focus on maximizing operating leverage by integrating functions, increasing productivity, and gaining efficiencies in order to better position Schwab to compete in the marketplace and to reinvest in areas that matter most to our clients. As an elite team of experts, we are committed to delivering efficient solutions that maximize trust while minimizing risk by owning every client interaction through clients’ eyes.
As a Bank Operations Move Money Solutions Hotline Specialist, you will promote client loyalty by providing the highest quality support to our internal and external customers via inbound and outbound phone calls relating to the movement of funds. You will be a primary contact for our branch partners and clients, internal partners and external clients, and provide “best in class” service by:
Effectively managing and evaluating risk when reviewing client account money movement requests including but not limited to check requests, check deposits, and domestic and international currency wires. Responding to questions on a wide array of technical and operational subjects. Actively listening, assessing client needs, researching information, and providing clients with innovative solutions. Problem solving and conducting research/special requests through the use of email, telephone, and our internal inquiry system. Identifying situations where escalation is warranted and taking the necessary action quickly in a high-risk environment. Communicating effectively and delivering work that is detailed and clear. Working collaboratively and efficiently with others in a fast-paced environment. Proactively educating clients and internal partners on our products and services. Supporting business initiatives by developing strong partnerships. Handling escalated calls when warranted and resolving client issues by taking appropriate action quickly in a high-risk environment. Demonstrating leadership and the ability to be a role model and mentor your peers. What you have 2+ years’ experience in client service or operations with brokerage/financial industry preferred. Bachelor’s degree or equivalent work experience preferred. Proactively educating clients and internal partners on our products and services. Supporting business initiatives by developing strong partnerships. Handling escalated calls when warranted and resolving client issues by taking appropriate action quickly in a high-risk environment. Demonstrating leadership and the ability to be a role model and mentor to your peers. Strong interpersonal, verbal, and written communication skills. Excellent operational and follow-up skills with the ability to manage complex work. Demonstrated ability to be self-directed, and quickly develop a full understanding of our business. Intermediate to advanced level of knowledge regarding regulatory, audit and compliance policies regarding the securities industry. Positive attitude, team oriented, enthusiastic, professional, forward thinker and strong work ethic.You demonstrate these behaviors:
Results Orientation: (Disciplined and Delivers Results)- Focusing on the desired end result of one’s own or one’s units work; setting challenging goals, focusing effort on the goals, and meeting or exceeding them. Customer Orientation: Demonstrates proactive behavior by anticipating clients’ needs and taking ownership as the point of contact, working towards a resolution in a timely manner in order to deliver a consistent, superior, client experience. Seeks out key individuals involved in a situation to learn their perspectives. Flexibility: Demonstrates openness to new organizational structures, procedures, and technology. Looks for opportunities to provide the most critical support during high volume seasons. Initiative: Identifying what needs to be done and doing it before being asked to or required by the situation. Analytical Thinking: Approaching a problem by using a logical, systematic, sequential approach.In addition to the salary range, this role is also eligible for bonus or incentive opportunities.
Options Apply for this jobApplyShareRefer a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Why work for us?Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.
Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home—today and in the future. Application FAQs
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