**_Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place._** **Why choose Manulife?** + Competitive Salary packages and performance bonuses + Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners) + Retirement savings benefit + Rewarding culture that values wellness and well-being + Performance Bonus + Global network of industry experts + Extensive training resources **Job Description:** _We’re looking for a_ **_Bank System Administrator_** _to join our team at MBPS. In this role, you will be responsible for managing user access provisioning and de-provisioning processes across various systems and applications. This role ensures that users have appropriate access based on their roles and responsibilities while maintaining compliance with policies and regulatory requirements. This role will play a key part in ensuring that access to our systems and applications is managed efficiently and securely._ _Have the skills and knowledge for the job? Learn more about the opening below!_ **Key Responsibilities:** + Manage and execute user access provisioning and de-provisioning processes for various Bank systems and applications + Ensure timely and accurate provisioning of user accounts and access rights based on role requirements and business needs + Investigate and troubleshoot access management requests + Connect with internal and external vendors for access management and escalate when required to ensure Service Levels are met + Reviewing intake items to BSD and transition items to squads as needed + Undertake ad hoc assignments or special business projects as assigned + Work with Bank Operational Controls (BOC) for decisions on access requests as required + Maintain a good working relationship with internal business areas that provision our access requests + Collaborate in the updating of procedure documentation **Qualifications:** + Bachelor’s degree or equivalent experience in Information Technology + Strong problem-solving skills with the ability to research issues where the resolution is not readily apparent + Good team player with strong written and verbal communication skills and the ability to build relationships across multiple levels of the organization. + Proactive / can-do approach and attitude. Thorough attention to detail and accuracy of deliverables + Self-motivated and directed, with keen attention to detail + Ability to identify and pursue continuous improvements **_Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM_** **About Manulife and John Hancock** Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html . **Manulife is an Equal Opportunity Employer** At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com . **Working Arrangement** Hybrid