FUNCTION: Working under the direction and guidelines established by BaaS Program Manager, the BaaS Payment Card Solutions Engineer is responsible for designing, building, and maintaining payment card solutions for Fintech clients. The BaaS Payment Card Solutions Engineer possesses a comprehensive understanding of Banking as a Service (BaaS), For Benefit Of (FBO) accounts, use-cases, funds flow, card issuing platforms, industry trends and practices, as well as the technical expertise to proficiently support these products. The BaaS Payment Card Solutions Engineer works independently on day-to-day tasks with assistance on more complex situations, as needed, from the BaaS Program Manager. The BaaS Payments Solution Engineer consistently supports a commitment to compliance by adhering to all applicable federal, state, local laws and regulations, and Bank policies and procedures. KEY ACCOUNTABILITIES: Responsibilities: + Creates and maintains card payment solutions that meet the use-case of fintech clients. + Engineer and develop card payment processing capabilities for money movement for fintech programs. + Establish virtual, physical, and tokenized program for individual fintech programs + Manage payment card issuing system parameters + Reviews and manages card vendor inventory, billing, and expenses. This includes card production and inventory expense, card fraud and bond claim deductibles and card processing expenses. + Works directly with our Bank’s Risk Team to review and revise rules that mitigate fraud losses or escalating risk exposure by specific merchant, merchant category code, state, or country. + Work directly with various payment card networks to establish reporting for fintech programs + Proactively suggest areas for improvement and enhancement, working with managers and peers. + Work with industry partners to integrate our systems with other applications or systems. + Troubleshoot integration issues and coordinate issue resolution with operations, functional, and technical teams. + Stay up-to-date with industry trends, regulations, and best practices related to BaaS, and proactively share insights with internal stakeholders. + Collaborate with the BaaS Program Manager to identify new opportunities and contribute to the growth of the BaaS business. + Work with other areas of the bank on a recurring basis to identify process improvements/automation as well as any enhanced reporting needs. + Establishes additional services as needed. General: + Assists with reporting and/or presentation materials regarding the bank’s fintech card portfolio + Monitor onboarding process and conduct follow-ups if necessary. + Informally and formally provides training and support + Interact harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork. + Conform to acceptable punctuality/attendance standards as expressed in the Employee Handbook. + Perform additional duties as requested Competencies: + Leadership – Motivates and encourages others; delegates routine and important tasks and decisions, shares information, creates an inclusive environment, recognizes success + Adaptability/Flexibility – Adapts to change, is open to new ideas, takes on new challenges, handles pressure, adjusts plans to meet changing needs + Initiative – Takes independent action, operates as a pro-active self starter, acts on opportunities, practices self development + Integrity/Ethics – Deals with others in a straightforward, honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys news good or bad + Interpersonal Skills – Has good listening skills, + Vision/Values – Supports company mission/values through daily actions and decisions, communicates the Bank’s vision, mission and values to others, incorporates vision when planning Knowledge/Skills/Experience Requirements: + Must be a high energy and motivated individual. + High school diploma or equivalent required, college, business or banking professional training preferred. + Minimum 12 months payment card experience required + Excellent business development and customer service skills + Solid PC skills required: word processing, spreadsheet software, presentations, graphics Physical Demands/Conditions Requirements: + General office environment. + Moderate lifting (to 35 lbs.) required. Moderate reaching, walking, sitting and standing required. Equipment Used: + General office equipment. External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis. At Bangor Savings, we understand the importance of continuing to nurture an internal culture of excellence for each of our employees. We offer internal and external training to assist our employees in realizing their career aspirations including internships, lateral training, management training, and tuition reimbursement. We also offer a unique set of benefits designed to support our employees in living their best life and achieving their goals. Our holistic health and wellness programs allows each employee to customize their approach to well-being. And our pay, rewards, recognition, and incentive programs ensure that they are well-compensated for a job well-done. At Bangor Savings Bank, the work our employees do each and every day allows us to deliver on our promise to make a difference in the lives of people in New England in a way that really matters. Bangor Savings Bank provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, age, national origin or any other class protected under state or federal law and affirmatively seeks to advance the principals of equal employment opportunity. In addition, the Bank is committed to providing equal employment opportunities to qualified persons with disability, veterans, and/or disabled veterans. No question on this application is intended to secure information to be used for such discrimination, this application will be given every consideration, but its receipt does not imply that the applicant will be employed. This application will remain active for a period of 90 days. If, after such time, you still wish to be considered for employment, you must reapply. Bangor Savings Bank does provide workers compensation coverage for employees injured on the job. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.