Join Our Growing Team as a Customer Service Representative! Location: Buffalo, NY (onsite) Are you passionate about helping customers with their banking needs? Become part of a dynamic team that supports clients across various states. Our client is expanding rapidly, adding new branches, and they need dedicated customer service representatives like YOU to provide exceptional support! What You Will Do: + Deliver high-quality and efficient customer service to clients. + Meet monthly call quality performance targets. + Educate clients about our products and services. + Utilize multiple customer databases effectively. + Provide technical assistance as needed. + Collaborate with team members. + Operate and manage onsite equipment. Skills and Qualifications: + Experience in banking customer service. + Proficient computer skills. + Strong administrative abilities. + Familiarity with CRM software. + Previous call center experience. + Excellent customer support skills. Why work here? + Great way to gain banking customer service experience in a market dominated by banking clients. + Opportunity to go direct with the company after a 20-week contract period. Pay and Benefits The pay range for this position is $17.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Buffalo,NY. Application Deadline This position is anticipated to close on Mar 21, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.