Banking Operations – Legal Orders Officer (UAE National) (ID: 0000KZH1)

Some careers grow faster than others.

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

Duties Responsibilities:
• To perform all assigned work/activities within the agreed Service Level Agreements.
• To ensure waste in terms of resources material is eliminated within scope of operation.
• To ensure document management policy, data retention and business continuity is always maintained.
• Assists management in training and monitoring service delivery of the team, advising on the correct practices and resolving issues that arise.
• Ensure that the processes or documentation is compliant with applicable rules / policies, risk or audit requirements.
• Assist with technical problem solving as an end-user for databases and systems used by the team.
• Coordinate and monitor the account maintenance, processing, servicing and/or accounting-related duties in support of assigned team.
• Continuous checking for the latest changes on related FIM updates, and to cascade any updates promptly to concerned parties as appropriate.
• Ensure error free processing and no operational losses due to processing errors.
• Ensure that all processing is done in line with the policies and procedures.
• Identify the risks associated with the process and support initiatives to mitigate them.
• Accurate and timely action of all Work Requests and other diarized items in line with the procedures approvals.
• Any errors identified by verification staff, internal review / audit personnel / others.
• Accurate and timely submission of daily/weekly/monthly MI and other data as per process and deadlines agreed.

Banking Operations – Legal Orders Officer (UAE National) (ID: 0000KZH1)

Some careers grow faster than others.

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

Duties Responsibilities:
• To perform all assigned work/activities within the agreed Service Level Agreements.
• To ensure waste in terms of resources material is eliminated within scope of operation.
• To ensure document management policy, data retention and business continuity is always maintained.
• Assists management in training and monitoring service delivery of the team, advising on the correct practices and resolving issues that arise.
• Ensure that the processes or documentation is compliant with applicable rules / policies, risk or audit requirements.
• Assist with technical problem solving as an end-user for databases and systems used by the team.
• Coordinate and monitor the account maintenance, processing, servicing and/or accounting-related duties in support of assigned team.
• Continuous checking for the latest changes on related FIM updates, and to cascade any updates promptly to concerned parties as appropriate.
• Ensure error free processing and no operational losses due to processing errors.
• Ensure that all processing is done in line with the policies and procedures.
• Identify the risks associated with the process and support initiatives to mitigate them.
• Accurate and timely action of all Work Requests and other diarized items in line with the procedures approvals.
• Any errors identified by verification staff, internal review / audit personnel / others.
• Accurate and timely submission of daily/weekly/monthly MI and other data as per process and deadlines agreed.

Experience Qualifications:
• Well-developed communications, organizational skills, good analytical skills.
• Exceptional inter-personal and communication skills both oral and written.
• High knowledge of the Bank’s policies and guidelines with legal background.
• Good knowledge of the Bank’s systems including HUB would be an asset.
• Good time-management skills; able to independently prioritize daily routines and deliver high quality service in a fast-paced, high volume, high productivity.
• Good computer skills.
• Ability to work in a fast-paced, deadline-sensitive environment.
• Proven ability to organize, set and meets deadlines, and solves problems.
• Proven ability to respond to changing circumstances.
• Proven ability to supervise a group within an operational environment.
• Strong Customer Orientation and passionate about delivering superior customer service.
• Fast learner and have a “can do” approach.
• Needs to be adept and flexible to rapidly changing business, internal scenarios and unexpected events.
• Ability to understand complex concepts and extract relevant information from extensive documentation quickly.

“We support our staff to adopt flexible and alternative ways of working where possible, including working from home and different hours subject to approvals.”

For further details and application information please visit our careers site, searching under reference number.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited

Experience Qualifications:
• Well-developed communications, organizational skills, good analytical skills.
• Exceptional inter-personal and communication skills both oral and written.
• High knowledge of the Bank’s policies and guidelines with legal background.
• Good knowledge of the Bank’s systems including HUB would be an asset.
• Good time-management skills; able to independently prioritize daily routines and deliver high quality service in a fast-paced, high volume, high productivity.
• Good computer skills.
• Ability to work in a fast-paced, deadline-sensitive environment.
• Proven ability to organize, set and meets deadlines, and solves problems.
• Proven ability to respond to changing circumstances.
• Proven ability to supervise a group within an operational environment.
• Strong Customer Orientation and passionate about delivering superior customer service.
• Fast learner and have a “can do” approach.
• Needs to be adept and flexible to rapidly changing business, internal scenarios and unexpected events.
• Ability to understand complex concepts and extract relevant information from extensive documentation quickly.

“We support our staff to adopt flexible and alternative ways of working where possible, including working from home and different hours subject to approvals.”

For further details and application information please visit our careers site, searching under reference number.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited