BANKING OPERATIONS SPECIALIST SENIOR WHAT IS THE OPPORTUNITY? This position is responsible for conducting day to day support of Deposit Services. Key responsibilities include the following: Deposit Return Item & EARNS notification processing, Holds callback, FAST/Image ATM/Bank by Mail review, SQN data signature capture, research and fee reversal requests. Additional duties include Day 2 operations for checks and ACH operations, and other activities include supporting client facing businesses with service requests. Colleague will represent the department to both internal and external clients in response to inquiries and requests. WHAT WILL YOU DO? Day to day support of the Exception Item Processing department Responsible for creating and processing the following exception reports: Non-post, Special Referral and Stop Suspect report within industry policies, guidelines, and regulatory requirements. Communicate with internal and external clients on recorded phone lines to verify payment decisions. Utilize propriety and industry tools for reviewing and monitoring suspicious transactions to identify potential fraudulent transactions Utilize various banking systems to perform and complete daily assignments. Position also entails exercising judgment and making decisions that impact client accounts and City National Bank operations Use available resources and good judgment to determine legitimacy of checks and ACH transactions deemed suspect to reduce unnecessary research and/or calls to clients. General knowledge of bank operations and check requirements for negotiability Ability to recognize fraudulent items and items that merit more detailed analysis Responsible for processing all Change of Address requests received from the following sources: Incoming request from Call Center, ASAP service requests submitted by account officers and completed forms received directly from clients. Colleague will contact the client as necessary to confirm the COA request prior to processing. Proven critical thinking, strong time management and ability to make informed independent decisions WHAT DO YOU NEED TO SUCCEED? Required Qualifications* Minimum 5 years of branch or bank operations experience. Minimum 5 years of experience with Outlook and Microsoft Office Applications. Additional Qualifications Must be able to work in an accurate and effective manner in a fast-paced deadline-oriented environment. Exercise good judgment in making decisions that impact client accounts and City National Bank operations. Good oral and written communication skills. Excellent organizational skills and detail oriented Ability to multi-task while maintaining a high level of quality and efficiency Requires knowledge of complex Bank products/processes and legal/regulatory requirements. Knowledge of IBS Insight, Vsoft, Synergy, IBS Exception Processing, or equivalent experience is preferred. Strong communications skills to handle complicated or sensitive information to clients, account officers or other outside parties. Thorough knowledge of features of a check and characteristics of fraudulent items. Good understanding of Reg CC funds availability policies. Good understanding of Reg E policies and procedures. Good understanding of processing ACH transactions. Experience working in a fast-paced environment that demands strong organizational, technical and interpersonal skills. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $20.28 - $30.42 per hour. Exact compensation may vary based on skills, experience, and location. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities' flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. #CA-DH