**Overview:** Independently leads projects within one or more functional areas of Retail Servicing and represents these areas in cross-functional, high visibility projects involving business partners outside of Retail Servicing. **Primary Responsibilities:** + Develop and produce mid-complexity departmental reports and spreadsheets, including project or product strategy analyses, historical reporting, work flow analyses and financial analyses for one or more functional areas of Retail Servicing. + Conduct complex analysis and judgment-based work over multiple disciplines to support Retail Servicing decisions. + Conduct complex data review, research, and/or reconciliation for assigned areas of Retail Servicing. + Lead the drafting and/or editing of procedures related to one or more functional areas of Retail Servicing to maintain their currency. + Lead support provided for departmental audits including user certifications and compliance testing for Retail Servicing. + Manage the planning, testing and implementing of new projects, systems, products and regulatory changes impacting assigned Retail Servicing team(s). + Lead departmental system support, coordinating with internal business partners, external vendors and Technology to address issues for assigned Retail Servicing team(s). + Provide functional system knowledge to colleagues within one or more functional areas of Retail Servicing. + Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. + Promote an environment that supports diversity and reflects the M&T Bank brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned **Education and Experience Required:** Bachelor’s degree and a minimum of 2 years’ related experience, OR in lieu of a degree, A combined minimum of 6 years’ higher education and/or work experience, including a minimum of 2 years’ related experience Strong analytical skills Strong organizational skills Proficiency with personal computers as well as pertinent word processing and spreadsheet software Strong verbal and written communication skills **Education and Experience Preferred:** Prior experience in functional areas supported M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $60,890.34 - $101,483.90 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** Buffalo, New York, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.