Banking Services Group Leader II - Treasury Management Services
M&T Bank
**Schedule:** **M-F 10:30AM -7PM**
**Overview:**
Guides workflow, manages exceptions, assists in process improvement and related projects within Treasury Management Services.
**Primary Responsibilities:**
+ Monitor workflow and serve as liaison between assigned Treasury Management Services unit and management.
+ Provide training and coaching to assigned Treasury Management Services team on daily work functions and approve work of assigned team. Assist with onboarding new hires.
+ Assist with production work on an as needed basis.
+ Complete daily production reporting for assigned Treasury Management Services team.
+ Maintain currency of team procedures; complete quality assurance control reviews of team activities to ensure adherence to these procedures.
+ Participate in special projects as assigned.
+ Manage and provide guidance on exceptions occurring within the team.
+ Identify opportunities and assist with implementation of approved process improvement efforts for assigned team.
+ Reconcile the general ledger as required by assigned area.
+ Approve daily team productivity reports, ensuring they accurately reflect team activity.
+ Research and resolve routine internal and external customer issues and escalations within assigned area.
+ Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
+ Promote an environment that supports belonging and reflects the M&T Bank brand.
+ Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
+ Complete other related duties as assigned.
**Scope of Responsibilities:**
**Supervisory/Managerial Responsibilities:**
No supervisory responsibility.
**Education and Experience Required:**
+ Minimum of 4 years’ higher education and/or work experience
+ Work leadership experience
+ Strong customer service skills
+ Knowledge of relevant spreadsheet, word processing and presentation software as required within assigned team.
+ Ability to fluently communicate both verbally and in writing with bank customers in both English and the specified second language. Proficiency to be determined via an assessment.
**Education and Experience Preferred:**
+ Proven verbal and written communication skills
+ Knowledge of systems, documents and procedures in assigned area
**Physical Requirements:**
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $23.04 - $38.40 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
**Location**
Baltimore, Maryland, United States of America
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.
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