**Schedule:** **M-F 10:30AM -7PM** **Overview:** Guides workflow, manages exceptions, assists in process improvement and related projects within Treasury Management Services. **Primary Responsibilities:** + Monitor workflow and serve as liaison between assigned Treasury Management Services unit and management. + Provide training and coaching to assigned Treasury Management Services team on daily work functions and approve work of assigned team. Assist with onboarding new hires. + Assist with production work on an as needed basis. + Complete daily production reporting for assigned Treasury Management Services team. + Maintain currency of team procedures; complete quality assurance control reviews of team activities to ensure adherence to these procedures. + Participate in special projects as assigned. + Manage and provide guidance on exceptions occurring within the team. + Identify opportunities and assist with implementation of approved process improvement efforts for assigned team. + Reconcile the general ledger as required by assigned area. + Approve daily team productivity reports, ensuring they accurately reflect team activity. + Research and resolve routine internal and external customer issues and escalations within assigned area. + Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. + Promote an environment that supports belonging and reflects the M&T Bank brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned. **Scope of Responsibilities:** **Supervisory/Managerial Responsibilities:** No supervisory responsibility. **Education and Experience Required:** + Minimum of 4 years’ higher education and/or work experience + Work leadership experience + Strong customer service skills + Knowledge of relevant spreadsheet, word processing and presentation software as required within assigned team. + Ability to fluently communicate both verbally and in writing with bank customers in both English and the specified second language. Proficiency to be determined via an assessment. **Education and Experience Preferred:** + Proven verbal and written communication skills + Knowledge of systems, documents and procedures in assigned area **Physical Requirements:** M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $23.04 - $38.40 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** Baltimore, Maryland, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.