**Schedule:** **Monday- Friday, 8:00 am- 4:30 pm** **Overview:** Processes and researches payments according to account specifications for Lockbox customers. **Primary Responsibilities:** + Research and resolve customer inquiries received from internal business partners. + Complete entry-level reconciliation of internal department general ledger accounts as required by assigned area. + Prepare daily reports utilizing standard worksheet templates. + Open and prepare bank-by-mail deposits for processing. + Complete customer lockbox set-ups utilizing internal department applications to allow for accurate processing of transactions according to customer specifications. + Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. + Promote an environment that supports diversity and reflects the M&T Bank brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned. **Education and Experience Required:** Associates’ degree, OR in lieu of a degree, A combined minimum of 2 years’ higher education and/or work experience **Education and Experience Preferred:** Minimum of 2 years customer service experience in the financial service industry Strong customer service skills Strong organizational skills Strong analytical skills Strong problem-solving skills Strong written and verbal communication skills Ability to interact with different levels of the organization M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $19.00 - $30.92 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** Baltimore, Maryland, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.