Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Banking Specialist to join our amazing culture. In this role, you will be responsible for routine installation, repair, rebuilding, replacement, programming, and service for electronic security equipment and systems in financial facilities. As a Banking Specialist, you are a part of a dynamic team that allows you to grow as Convergint grows.

 

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities using skills and experience working on Electronic Security products in local bank branches. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Banking Specialist.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry.  We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

Responds to routine and complex service calls and scheduled maintenance calls, including emergency and afterhours service calls on a timely basis; will diagnose, troubleshoot, repair and debug systems. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. Analyzes repair requirements and provide customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results. Completes accurate and detailed service reports for customer and Convergint to allow for accurate invoicing and job cost tracking. Always presents a professional image of Convergint Technologies in appearance and behavior; seeks opportunities to promote the services offered by the company. Communicates with customers on scheduling, troubleshooting findings, possible solutions, and the final resolution to their service issue. Participates in the on-call rotation for service needs after hours and weekends. Performs other duties and responsibilities as requested or required.

What You’ll Need

Working knowledge of drive up, locking and electronic systems specific to banking industry. Basic knowledge of Digital Video Recorders (DVR’s) and Network Video Recorders (NVR’s) connected to the remote system. Solid knowledge of mechanical and electrical systems. Customer Focus – Maintaining awareness of and seeking to meet of the needs and wants of the customer. Strong communication skills both oral and written. Adaptability – Responds effectively to changes in situation or information. Must be able to pass high level security clearance

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

Company Holidays and Paid Time Off Fun & Laughter Day Off Medical, Dental & Vision Plan Life insurance & Disability Plan Wellness Program 401K Matching Plan Colleague Assistance Program Tuition reimbursement Competitive salary and compensation plan Vehicle reimbursement plan Corporate Social Responsibility Day And much more…

Requirements:

Education: High School diploma/GED (Technical diploma or degree preferred)

Preferred Experience: (but not required):  

1-3  years of previous experience working on intrusion, access control, or CCTV systems for commercial customers.   

 

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Employment is contingent upon successful completion of background investigation and pre-employment drug screen.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.