**Primary City/State:** Greeley, Colorado **Department Name:** Banner Staffing Services-WR **Work Shift:** Day **Job Category:** Administrative Services **Primary Location Salary Range:** $17.58 - $26.36 / hour, based on education & experience In accordance with State Pay Transparency Rules. A rewarding career that fits your life. Banner Staffing Services offers a world of opportunities to make an impact on one of the country’s leading health systems. If you’re looking to leverage your abilities – you belong at Banner Staffing Services. **Locations** : Primary location is 110 E. Boardwalk Dr. Fort Collins, CO 80525, but may need some help in Loveland Clinic as well 1703 E. 18th Street Suite 4 Loveland, CO 80538 **Schedule:** Monday-Friday between 7:30am and 6pm **Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health** . Registry/Per Diem positions are utilized as needed within our facilities. These positions are great way to start your career with Banner Health. As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health. **As a valued and respected Banner Health team member, you will enjoy:** + Competitive wages + Paid orientation + Flexible Schedules (select positions) + Fewer Shifts Cancelled + Weekly pay + 403(b) Pre-tax retirement + Employee Assistance Program + Employee wellness program + Discount Entertainment tickets + Restaurant/Shopping discounts + Auto Purchase Plan **Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered.** Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes; employment, criminal and education) is required. POSITION SUMMARY This position serves as the first point of contact between patients and the facility. Coordinates and guides patient visit from check-in to check-out. Performs various functions including, scheduling, insurance verification, collecting co-pays, and gathering patient demographic information. Answers and routes phone calls and completes daily paperwork and necessary reports. CORE FUNCTIONS 1. Receives all incoming calls from both internal and external lines. Documents messages and routes to appropriate clinical staff. Transfers calls as necessary. Ensures documentation in medical record is complete including lab and test results. Assists in facilitating requests for patient medical records. 2. Receives patient in applicable systems, confirms patient demographics and insurance information and performs insurance verification when required. May be required to calculate and collect copays, deductibles, and self-pay. Totals charges on patient’s super-bill at check-out. Coordinates transportation to care centers and residential homes as requested by patients or physicians. 3. Schedules, re-schedules patient’s office appointments, follow-up appointments, diagnostic tests, surgeries and may provide patient with preparation instructions for exams, tests, or surgeries when required. Confirms patient appointments for the following day. May prepare patient referrals to specialty care. 4. Prints physician schedules, superbills, labels and other applicable forms in preparation for next business day. Pulls and files patient charts and prepares new patient charts as needed. Prints and files transcription notes. Provides administrative support for Physicians as needed. 5. Reconciles charge tickets to each day's schedule, identifies incomplete tickets, missing charge codes or missing diagnosis and notifies clinical staff. Forwards completed tickets and/or billing package to the business office or billing company. 6. Escorts patients back to the patient exam rooms, takes vitals and patient history, may assist with patient treatment, if required by the assigned facility. 7. Expected to perform daily work duties with minimal supervision based on training and policies provided. Additional guidance available as needed for new or unusual tasks. Required to resolve minor patient grievances. Required to have working knowledge of referral and authorization processes. Must navigate a variety of separate computer programs at any given time and handle multiple demands on time. Internal customers include all patients, staff and clinic providers. External customers include non-clinic providers and facilities. MINIMUM QUALIFICATIONS High school diploma/GED or equivalent working knowledge. Requires a demonstrated ability to multi-task between heavy phone volume, multiple computer systems and frequent interruptions. Must have the ability to handle ongoing face-to-face contact with patients and staff while functioning in a busy medical office environment. Must be able to type a minimum of 30 wpm and perform data entry. PREFERRED QUALIFICATIONS Six months experience working in a medical office and/or hospital setting preferred. Working knowledge of medical terminology is preferred. Previous experience working with electronic medical records and insurance is preferred. Bi-lingual in Spanish is preferred. Additional related education and/or experience preferred. **Anticipated Closing Window (actual close date may be sooner):** 2025-05-20 **EEO Statement:** EEO/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo) Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy) EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability