Founded in 2008, Legends is a premium experiences company with six divisions operating worldwide – Global Planning, Global Sales, Global Partnerships, Hospitality, Global Merchandise, and Legends IQ– offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Facebook, Twitter, and Instagram @TheLegendsWay.
ATTRACTIONS
Global Attractions is a natural progression from Legends 360-degree platform for success. Our unrivaled guest experience and deeply researched sales and planning methodologies give us an edge. Legends currently operates 13+ attractions around the globe. We bring together some of the brightest experiential and attraction masterminds around the globe to ensure each brilliant idea is regionally relevant and destined to dazzle, delight and drive a steady stream of diverse visitors.
Legends manages all operations across ticketing, special events, food & beverage and retail for Attractions partners including the tour experience, ticket sales, hospitality offerings, special events, and sponsorship - all to elevate the guest experience at the top. Some of the venues include One World Observatory in NYC, The View at the Shard in London, Sky View Observatory in Seattle, National Medal of Honor Museum, and more!
NATIONAL MEDAL OF HONOR MUSEUM
The National Medal of Honor Museum in Arlington, Texas will serve as the premier national institution dedicated to the stories, impact, and legacy of the service members who went on to become Medal of Honor recipients. Neither a war memorial nor a military museum, the National Medal of Honor Museum is a humbling endeavor that will take visitors on a narrative journey through the life stories of ordinary people who made extraordinary choices above and beyond the call of duty. The museum footprint encompasses over 100,000 square feet, cornering five acres of waterfront in Arlington, Texas. Over 31,000 square feet of Exhibition Galleries as well as dedicated spaces for meetings, symposiums, memorials, and ceremonies.
The museum is also headquarters of the National Medal of Honor Griffin Institute, an organization that addresses our nation’s character gap and fills it by focusing on the values and valor of the Medal of Honor and all who have earned it. For more information, visit www.mohmueseum.org.
THE ROLE
The purpose of the Banquet Manager is to oversee the day-to-day banquets/catering operations at the National Medal of Honor Museum. This highly motivated professional will manage the back of house and front of house operations for the event spaces within the museum while working closely with the Executive Chef and Sous Chef for overall preparedness for special events. This role will report directly to the Director of Events & Group Sales.
ESSENTIAL FUNCTIONS Oversee all aspects of if a banquet or event, including set up, presentation, serving, and cleanup while focusing on quality presentation and customer service Responsible for hiring and training all banquet Event Staff including being the primary point of contact for all Special Events third party staffing. Work with sales clients after contract is signed and deposit is collected to make final menu and event selections including F&B upselling and additional event add-ons. Responsible for scheduling and monitoring overtime for the banquet event staff according to the special events schedule Manage and input weekly payrolls for all hourly staff Direct back of house and front of house operations for all catered special events. Duties to include staff assignments, creating service plans in conjunction with the culinary and stewarding departments Maintain all equipment, supplies, and linens for event functions Create event equipment inventory reports for the Director of Events & Group Sales Provide on-going service training and coaching to ensure and maintain high levels of service Conduct quarterly and annual special events service training Train and identify key staff to serve as Banquet Captains Maintain current temporary agency data base approved by HR department Monitor staff certification and create benchmarks for TABC and Food Safety training Attend pre and post event meetings Conduct monthly safety review sessions banquet event staff Responsible to order and maintain banquet event inventory as approved by Director of Events & Group Sales Must be able to work special events as assigned Other duties as assigned
QUALIFICATIONS
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Five (5) years of experience in banquets hospitality management in a large volume event venue Skilled at fine dining service and full-service etiquette Proficient in Microsoft Office: Excel, Word, Outlook, and PowerPoint required Must be able to work non-traditional shifts to include extended hours and flexible schedule, including early mornings, weekends, days, nights, and holidays Current TABC and Food Handlers Certifications High School Diploma or GED Excellent customer service Strong interpersonal skills; can effectively communicate and relate to all levels within and outside the organization; creates and builds positive and productive relationships Responds quickly and effectively to changing trends and circumstances; embraces change and welcomes fresh perspectives; learns from past mistakes and adjusts accordingly Can manage people and resources to get projects completed; has a strong ability to multi-task and keep order Ability to work independently and/or in a team environment Strong verbal and written communication skills Must be able to work well in high pressure situations and remain flexible during last minute changes and revisions Ability to stand, sit, use of hands to handle, or feel, reach with hands and arms Ability to lift and/ or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance visionCOMPENSATION
Competitive salary with commission plan commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, parental leave, wellness program, and 401k plan.
Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
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