Position Summary The role of the Banquet Server is to serve our banquet guests in a prompt and courteous manner while maintaining a high level of quality and consistency. Key Responsibilities Provides food and beverage service to guests in banquet event spaces + Sets tables in accordance with choice hotels brand standards + Prepares order for presentation to guest based on specifications + Serves food, coffee, water, and other beverages; refills beverages as needed + Clears tables throughout the dining experience using proper methods for removing dishes, glassware, and silverware + Cleans banquet room and banquet kitchen area during and after banquet functions + Cooperates closely with other servers to meet and exceed guests’ expectations Creates 100% guest satisfaction by providing the Cambria experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations + Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service + Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems + Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis + Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction + Performs other duties required to provide the service brand behavior and genuine hospitality Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest Requirements/Skills + Minimum one year serving experience, preferably in an upscale high volume environment + Must meet minimum age to serve alcohol based on applicable state law + Thorough understanding of safe and perceptive service + Excellent customer service and verbal communication skills + Highly organized – demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and time + Able to work a flexible schedule, including weekends and holidays Physical Demands + Ability to lift up to 25 pounds on a regular basis, and up to 75 pounds occasionally + Ability to maneuver up to 150 pounds, occasionally, for short periods of time + Able to set up and take down tables, chairs, stages, and other banquet meeting fixtures + Ability to push and pull carts weighing up to 200 pounds, occasionally + Ability to stand for extended periods of time, constantly Other InformationThe hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.