Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Discover the best spot to meet, greet, dine, and relax in the Energy Corridor. Find easygoing sophistication everywhere you look at Hyatt Regency Houston West and make us your go-to gathering hub to explore the city’s best like CityCentre, world-class shopping and dining, tree-lined streets and verdant parks. From the moment you walk under the vaulted ceilings of our atrium, you know you’re in the right place for a memorable experience. And with 25,000 square feet of versatile event space—including the elegant Texas Ballroom, our hotel is ideal for business and social gatherings. At the Hyatt Regency Houston West we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at Hyatt Regency Houston West with Pyramid Global Hospitality can mean for you! Overview We are looking for a highly motivated, customer-focused Busser to join our team! We are looking for a highly motivated Banquet Server to join our team! This individual will help to set up and prepare the banquet room for banquet functions, serve and bus tables as well as clear and tear down banquet rooms at the end of the function. If making meaningful connections, figuring out what it takes, and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property! Your role: Set up for functions to include draping tables, setting silverware, folding napkins, preparing drinks, and putting out table centerpieces. Service includes picking up food from the back hall, carrying trays to the function location, serving food, and clearing the food from the tables. Break down to include bussing tables, putting away dirty linen and centerpieces, and vacuuming. Responsibilities also include cleaning the back hall and organizing storerooms. Set up for AM or PM break stations that include coffee, tea, snacks, beverages, etc. Assists as needed with event room setup according to meal period and table needs. Performs food & beverage preparation duties such as preparing condiments, brewing coffee, and ensuring workstations are stocked. Serves food and beverages to guests Removes dishes, glasses, silverware, or other items from tables/countertops and takes them to the kitchen. Cleans and sanitizes tables and/or counters & seats after guests are finished. Explains how various menu items are prepared, cooking methods and ingredients. Takes into consideration any special request and dietary issues made by the guest. Provides general property information Offers warm and sincere welcome/farewell for all guests. Interacts with staff in a professional manner, assisting other departments with necessary information. Ensures final quality check on food and beverage items before serving guests. Monitors assigned tables for customer satisfaction, quality, and additional service. Addresses any guest issue promptly and with high concern. Assist with other events and restaurant staff as needed. Maintains a constant awareness of safety issues, (i.e., broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons) Qualifications Minimum 1 year’s experience in events service for small to large-size events in a catering conference venue or mid to large-size Previous restaurant service experience is a plus but not required. Flexibility in schedule availability to include weekends and holidays. Great opportunity to also build some extra money if interested in being on-call. Please be advised, that we are a large full-service hotel, and as such this position requires extended periods on your feet with frequent long walks around the internal and external areas of the hotel along with considerable physical activity on a continuous basis, up to and including entire shifts. Excellent Benefits! 401k after 90 days, company match to 4% Medical/ Dental/Vision Insurance– eligible after 90 days Company-paid Life Insurance Employee Assistance Program (EAP) Flexible Spending Account (FSA) Awesome Vacation and Paid Time-Off Policies Hyatt Hotel Discounts Worldwide Pyramid Global Hospitality Discounts Complimentary Meals and Parking Pyramid Hotel Group is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pyramid Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.