Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space.

Job Specific

Ensures that all function and meeting room setups are completed according to specifications and in a timely mannerImplements and maintains a structured and organized routine relative to rooms being set up, refreshed, reset and cleanedManages the inventory of all forms of equipment associated with the Banquet DepartmentManages and maintains storerooms housing equipment associated with the Banquet Department to include: daily organizing, sweeping, mopping, and general cleaningCoordinates with the Housekeeping Department to ensure that all public foyers and outdoor facilities used by the Banquet department are maintained and cleanCoordinates with the Engineering Department to ensure the quality of all banquet and public spaceCoordinates with Security to ensure the safety and welfare of guests and staffEnsures the delivery to and from the loading dock of items assigned to the Banquet DepartmentEnsures the security and maintenance of all banquet equipment and suppliesReviews daily payroll reports/records to ensure labor costs conform to established guidelinesAttends all BEO and required hotel meetings to keep abreast of in-house activities, special promotions and upcoming events, maintains communications with other departments within the hotelInterviews, makes recommendations for hire, trains, appraises, coaches, counsels, and disciplines personnel according to Loews Hotel standardsFollows New Hire Training and ongoing Star Service Competency programs in accordance with hotel policyEvaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve sameResponds to guest complaints/comments in a positive and professional mannerEvaluates changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performanceOther duties as assigned

General

Promotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, friendly, and helpful to guests, management and fellow employeesExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresAttends appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaComplies with hotel standards, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standards

Qualifications

Thorough knowledge of all matters relative to the setup requirements of an extensive, first class banquet operationFive years experience in a supervisory setup position in a large up-scale hotel or convention centerAbility to teach new practices and train with existing Met formsExcellent management, leadership, organization and communication skillsAbility to safely move and set up banquet tables, chairs and equipmentAbility to operate pallet jacks, fork lifts, and scissors liftsAbility to work flexible schedule to include weekends and holidays