**About Us** At the heart of the world’s greatest golfing destination, the Old Course Hotel, Golf Resort & Spa is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times. Part of Kohler Company, the Old Course Hotel, Golf Resort & Spa is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories. **Why Join Our Team?** With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf, and we are the home of great guest service. People are our passion, and we believe each associate plays a vital role in providing memorable memories to our guests. We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught! Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team. We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month. Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to employee assistance line (EAP) and FREE fitness access. Our benefits don’t end there, in your spare time, we also offer free access to The Duke’s golf course and superb discounts in our restaurants and spa. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself. When you are not on duty at the Old Course Hotel, Golf Resort & Spa, you have access to request to stay overnight at a discounted rate, where available. A career at Old Course Hotel, what’s not to love? *All benefits subject to availability **About the Role** Our award-winning Food and Beverage team are at the hub of our business, we have an exciting opportunity for an experienced supervisor to join our Road Hole Bar overlooking the Old Course. The Road Hole Bar has whisky enthusiasts flock from around the world to sample some of the three hundred whiskies we stock from all over Scotland. The bar also has an excellent selection of cocktails, champagnes and wines for our guests to enjoy. The successful candidate will support our Food and Beverage Management Team, this role is responsible for co-ordinating activities during service and providing assistance to the team. This role will help deliver our established service standards to create magical memories for our guests. **Duties and Responsibilities** - Delivering exceptional customer service to all guests in line with AA 5 five red star standards - Greeting customers, processing orders by telephone and ensuring all orders are delivered following IQA standards. - Ensure the cleanliness of the outlet and still room areas before, during and after service by ensuring they are in accordance with the hotel’s standards of practice. - Maintain guest history, ensuring this information is passed on to all team members where necessary. - Have a full understanding of the composition of all dishes on menu, as per specifications. - Support and coach associates to promote and maintain a high level of guest service in line with IQA, Visit Scotland, AA and standards. - Be present at regular departmental training sessions, pre-service meetings and operational meetings. - Be conversant with the hotel’s health and safety procedures, accident reporting procedures, safety rules, first aid arrangements, how to report unsafe conditions, licensing law, fire equipment, evacuation procedures, protective clothing, sickness, and disciplinary procedures. **Ideal Candidate** - Previous experience as a Bar Supervisor or in a similar role. - Strong leadership and team management skills - Excellent knowledge of beverages and bar operations - Ability to work in a fast-paced environment. - Exceptional customer service and communication skills - WSET level 1 **Hours** Full time, 40 hours over 5 days **Remuneration** £28,108.08 + TRONC **Benefits** - Complimentary Canteen - Resort wide employee discount - Free On-site gym - Referral programme - Free or subsidised travel - Health & wellbeing programme **Job Type** Permanent