Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location
The Romer House Waikiki, Hawaii
OverviewThe Barback for 855-ALOHA is for assisting Bartenders in all opening, closing, and nightly duties. Responsible for maintaining clean bars, stocking and cleanliness of silverware, glassware, and dishes, and supplying service bar with food. Must be pleasant, conscientious, and professional while maintaining a positive attitude and delivering superior guest service always. Must be able to operate effectively as part of a team, communicate clearly, and ensure smooth service operations and quality service.
Responsibilities Understand and perform job duties to the expectations of Highgate's Service, Food, Beverage, and Wine manuals.Assist the bartender with preparation of drinks, mixes and garnishesMaintain the cleanliness, sanitation, and appearance of the bar areaMaintain sufficient stock of all items and products in designated work areasEnsure proper set up, labeling, stocking and delivery of alcohol, non-alcoholic beverages, supplies, glasses, paper products, garnishes, and iceClean equipment, tools, supplies, polish glassware and ensure equipment is in working orderPerform opening and closing duties based upon shift assignmentResolve guest complaints within scope of authority; otherwise, refer the matter to management, notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theftExecutes and facilitates service in cooperation with other Barbacks, Bartenders, and Managers.Welcomes all guests and ensures guests receive responsive, professional, and gracious service at all times.Answers any questions about the menu, specific food items, the wine list or any other inquiries the guest may have.Understands any changes in the menu, dietary restrictions, food allergies, etc.Maintains a clean, safe environment at all times in the bar (front bar, back bar, well, floor).Fully understands and complies with all federal, state, county and municipal regulations that pertain to health, safety, and when serving alcohol. Perform other job-related duties as requested Qualifications 2+ years of high-volume restaurant/bar experience.Knowledgeable of menu items, including mixing and serving beverages, standard beverage recipes, preparation methods, glassware, garnishes, products, menu items, supplies and equipmentKnowledgeable of computers and Point of Sale (POS) systemsKnowledge of health, safety and sanitation regulationsAble to effectively communicate in English, in both written and verbal formsExcellent customer service skills and interpersonal skills to effectively communicate with all business contactsCleanliness, organization, and the ability to work well in a team situation are crucial to this position.Must be of minimum age to serve alcohol.Ability to multi-task and work well in a fast paced, team-oriented environmentApplicants must possess a strong dedication towards learning, and motivation to progress in a fine dining environment. Must be impeccably groomed, maintain good hygiene, good posture, and have required uniform and tools.Responsive to constructive feedback from Management. Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law.