FLSA Status: Non Exempt

Department: Food & Beverage

Reports to: Supervisor, Assistant Manager or Other Department

Manager or Director

This position is seasonal beginning in May

General Purpose:

Serves guest(s) food and beverage items in a prompt, professional and courteous manner. Assists with department training, development and implementing customer service standards.

Essential Duties:

Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Acts with integrity, honesty and knowledge that promote the culture values and mission of The Club at ArrowCreek. Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns. Ensures guests are promptly greeted upon arrival. Manages guest traffic flow on the restaurant floor. Stocks bar, mixes and serves alcoholic beverages, assists in cost control, inventory, and inventory records. Maintains inventory control through conscientious use and careful monitoring of all food and beverage products. Performs opening and closing duties which include, but are not limited to: inventory, cash control, cleaning, and restocking. Communicates with management in a timely manner when supplies are needed. Communicates guest concerns or comments immediately to management. Ensures guests are satisfied with the service provided, and items are replenished as needed. Attends to the detail and presentation of each order. Prepares and maintains ingredients by following recipes. Must have basic wine knowledge. Familiar with wine pairings. Performs other duties as required. Adheres to proper alcohol handling, sanitation, safety procedures, and maintains appropriate dating, labeling, and rotation of all beverage items. Accountable for checks and cash transactions. Utilizes POS System. Processes cash and check transactions. Utilizes the point of sales system and trains new associates. Follows established cash handling procedures and ensures that other staff adhere to procedures. Coordinates daily supply of inventory for bar and submits orders to supervisor; assists with receipt of deliveries. Ensures compliance with applicable state liquor laws and standard operating procedures provided by the management. Completes cleaning according to daily and weekly schedules, including dishwashing as needed. Contributes to daily, holiday, and theme drink menus in collaboration with supervisor. Reviews banquet schedule for changes, calendar of events, and special events, if needed. Ensures all service associates are knowledgeable of the cocktails menu. Instructs personnel in use of new equipment and cleaning methods and provides efficient and effective methods of maintaining work area. Incorporates safe work practices in job performance. Regular and reliable attendance. Performs other duties as required.

Education/Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Must obtain any required local and state licenses or certifications.

Knowledge of dining room operations required.

Environment/Noise:

Occasionally works in outdoor weather conditions. Noise level is moderate.

Certificates/Licenses:

Food Safety and Sanitation Training and Alcohol Awareness Training.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and safely. The requirements listed are representative of the knowledge, skill, and/ or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please speak to your supervisor or contact the Human Resources Department if you feel that you require an accommodation.

Skills

Ability to communicate effectively with managers, guests and employees both verbally and in writing. Must be able to perform basic math computations.

Physical Requirements

While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; and climb or balance. The employee is occasionally required to sit; stoop, kneel, and crouch; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to

perform from time to time.