At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.\n \nWhen you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.\nBasecamp, Product Enablement Consultant\n \nWhy We Have This Role\n \nAt Qualtrics, we are committed to empowering our customers and enabling them to succeed with our products. As a Product Enablement Consultant, you will play a crucial role in bridging the gap between our customers and our products. You will work closely with our marketing, product, and customer success teams to develop and deliver effective enablement strategies that drive customer adoption, satisfaction, and success. Your impact will be felt across the company as you contribute to our mission of helping organizations leverage experience management to drive meaningful change.\n \nHow You’ll Find Success\n\nProactive and customer-centric mindset, always seeking ways to improve the customer experience\nStrong communication and collaboration skills, able to work effectively with cross-functional teams\nAbility to break down complex concepts and create clear, engaging enablement content\nData-driven approach to measuring the effectiveness of enablement initiatives and iterating based on feedback\nPassion for continuous learning and staying up-to-date with industry trends and best practices\n\nHow You’ll Grow\n\nExposure to a wide range of customers and industries, allowing you to develop a deep understanding of their unique needs and challenges\nOpportunities to collaborate with and learn from experts across various functions, including marketing, product, and customer success\nAccess to professional development resources and mentorship to support your career growth within enablement and beyond\n\nThings You’ll Do\n\nIncrease customer adoption and success by developing and maintaining e-learning training content such as courses, demos, and other training material\nMaintain the training curriculum library to align with customer needs, goals, and learning objectives.\nDrive product innovation by gathering and synthesizing customer feedback and insights, and collaborating with product teams to prioritize enhancements\nEnhance the onboarding experience for new customers by creating engaging and informative content, such as user guides, tutorials, and best practice guides\nMeasure and report on the impact of enablement initiatives, using data to continuously optimize and improve our approach\n\nWhat We’re Looking For On Your Resume\n\nFast learner with technical aptitude that enables you to gain expertise across multiple Qualtrics products and various instructional design tools.\nStrong attention to detail to produce high-quality and polished customer-facing content.\n4-7 years of demonstrated experience in customer enablement, product enablement, or a related field, such as customer success, product marketing, or sales enablement, with a focus on content development and technical writing or online instructional design.\nStrong project management skills, with the ability to prioritize and execute multiple initiatives simultaneously.\nExcellent written and verbal communication skills, with the ability to adapt to different audiences and formats.\nKnowledge of curriculum development and adult learning methodologies, along with familiarity with enablement tools and technologies, such as learning management systems, content management platforms, and analytics tools.\nPreferred experience in writing, creating, and evaluating assessments and certification exams.\nExperience in video editing is a plus.\n\n \nWhat You Should Know About This Team\n\nWe are a collaborative, diverse, and inclusive team that values creativity, experimentation, and continuous improvement\nOur work has a direct and meaningful impact on the success of our customers and the growth of our company\nWe are committed to supporting each other's professional development and career growth, with regular opportunities for learning, mentorship, and advancement\nWe embrace a culture of transparency, trust, and respect, where everyone's voice is heard and valued\n\nOur Team’s Favorite Perks and Benefits\n\n$1800 USD Experience bonus to be used for an “Experience” of your choosing\nCompetitive salary, performance bonuses, generous savings fund match.\nQuarterly Wellness Reimbursement, can be used for activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.\nAmazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.\n\n \nThe Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.\n \nQualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.\n \n​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act\n \nQualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.\n \nNot finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind-the-scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.