Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call them the "Actions We Live By."

 

Our Core Values:

Actions We Live By. It's who we are when we step into our full power.

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!

Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person--we are a part of a powerful team.

One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.

Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

  GENERAL SUMMARY
The Operations Associate is responsible for contributing to the success of the overall operation by assisting in a variety of roles throughout the club. These associates are responsible for providing the highest level of member service, maintaining club cleanliness, and consistently demonstrating a positive and professional attitude. This position enhances overall knowledge of operations and hospitality and develops career growth potential by providing experience in all aspects of the Club.
 
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
PRIMARY JOB FUNCTIONS
Customer Service   Greet members and guests upon arrival to the Club
Check members in by verifying their membership
Ensure all guests to the Club fully complete a Guest Registration Waiver and pay any applicable Guest Fees
Book appointments, program and class reservations for members
Provide information regarding Club programming and facilities
Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business
Represent the club in a professional manner through image, dress, communication, and immediate follow through and response
Provide membership sales team with guest/prospect lead contact information    
Reception Desk Oversight (if applicable)   Operate cash register
Process payments
Manage/handle cash and balance cash drawer each shift.
Perform opening and/or closing duties, as required  
Answer and transfer phone calls    
Café Oversight (if applicable)   Create and serve food and beverage items
Promote daily specials and encourage upgrades to each order
Operate cash register, process payments through cash or credit card handling and/or member account charges
Café opening and/or closing duties, as required
Maintain a clean, safe work environment according to State and Local food safety standards    
Pool Deck Oversight (if applicable)   Greet members and guests upon arrival to the Pool Area
Act as a Host in the designated area or event space
Work with the F&B team to offer food and drinks from designated food outlets: (act as server, place orders, delivery refreshments, ring in tickets on register, provide support to kitchen, set up and breakdown of event space, clean-up)
Offer seating, make members/guests comfortable and provide a tour of Pool Deck amenities
Communicate and book appointments for programs and events
Provide information regarding Club programming and facilities updates
Assist with maintaining refreshment stations: Refill water, stock supplies and keep clean
Provide towels as needed, assist with towel operation    
Parking Garage Oversight (if applicable)   Warmly greeting each member with a smile
Check members and guests in by verifying their membership
When necessary, audit cars parked in garage
Perform any opening and/or closing duties, as required    
Cleanliness   Assist in maintaining the cleanliness and stock levels throughout the Club (primarily focused on Sports Desk, Locker Rooms, Lobby, Fitness Areas, Pool Deck and Surrounding Areas)  
Detail cleaning and preventive maintenance responsibility such as re-stocking towel shelves, empty and wipe down trash cans, disinfect and clean toilets and showers, clean vanity mirrors and top lights, vacuum carpets, mop floors regularly, and dry mop wet areas
Restock vanity supplies and replenish inventory and janitorial products
Maintain a clean, safe work environment  
Assist with laundry functions that include collecting, washing, drying, and folding towels    
Communication and Relationships   Communicate timely and follow up, as appropriate
Active participation in required events, programs, meetings and trainings    
OTHER JOB FUNCTIONS   Flexibility in work schedule, as job may require day and evening shifts, weekends, and holidays.