The primary responsibility of the practitioner is to support the drive end-to-end process simplification and automation, focusing on Customer Experience, finance and HR services. He/She will work on optimizing the overall shared service footprint and integrating various functions into the GBS ecosystem. The role involves leveraging advanced problem-solving capabilities, such as Lean Six Sigma, to realize end-to-end process optimization and extend the reach outside GBS.
Key responsibilitiesLeading strategic projects aligned with functional objectives.
Facilitating collaboration and idea exchange between different teams to identify synergies between operational excellence and digital strategy.
Implementing demand-driven planning and decision intelligence with AI-enabled tools to drive customer excellence.
Fostering a proactive and continuous improvement-oriented work environment3.
The practitioner will also be involved in performance management, using continuous improvement toolkits to build capability and deliver through people. They will ensure alignment to functional priorities and oversee the implementation and tracking of ideas from generation to execution.
Student of last semesters in Business Administration or similar with strong communication skills, creative, proactive, people oriented and high English level.