**We are hiring a full-time Behavioral Health Navigator to support UPMC Mercy!** The Behavioral Health Navigator I is responsible for the assessment and navigation of patients and families in collaboration with attending psychiatrists and other staff within UPMC Mercy Emergency Department. They will develop initial treatment plans to facilitate disposition planning and assists with bed placement or disposition planning. They will have the ability to identify acuity level of patient and will facilitate the flow of information to promote effective communication regarding the patient care and patient operations and disposition. The incumbent will work two 12-hour and two 8-hour shifts per week. Shifts will rotate and will include days, evenings, and nights. The incumbent will also work rotating weekends and holidays. **Responsibilities:** + Complete all required documentation and paperwork, including psychiatric evaluations, commitment paperwork, and insurance authorizations. + Utilize DSMV for provisional diagnoses and review inpatient commitments for accuracy and compliance with mental health laws. + Participate in interdisciplinary activities, maintain competency requirements, and use up-to-date technology for patient care assessment and referral planning. + Handle a high volume of calls, efficiently meeting caller needs, and follow outpatient scheduling and referral documentation guidelines. + Respond quickly to appointment or inpatient admission requests, review and summarize patient information for behavioral health unit admissions, and triage patients appropriately. + Present cases verbally to physicians and others, demonstrating triage and assessment skills for medical necessity or appropriate outpatient clinic. + Provide accurate, timely information to coworkers, physicians, and outside agencies in a professional and courteous manner. + Access social systems to provide resource-specific information and facilitate patient/family referrals. + Bachelor's Degree in Psychology, Counseling or Social Work with one-year of mental health direct care experience OR master's degree in Psychology, Counseling or Social Work. + Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience. + Ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies. + Ability to identify problems, implement resolution, reassesses situation/problem. + Excellent interpersonal relations with the ability to interact in a direct, professional, tactful, gracious manner with all professional/non-professional contacts; includes all areas of verbal/non-verbal communication within the contest of direct/non-direct contact; history of excellent interpersonal relations. + Ability to work collaboratively within a multidisciplinary team. + Ability to work under stress, with an unpredictable patient flow, in a sometimes-crowded work environment. + A personal disposition that is warm, friendly, caring, kind and hospitable towards patients, colleagues. + Exhibit openness and willingness to learn. + Flexible schedule; rotating shifts. + History/record of all above services consistently delivered with a service excellent attitude. + Ability and willingness to work in a managed care environment. + Excellent ability and history of direct, gracious, courteous, kind face-to-face, telephone and nonverbal skills. + May in the course of their job duties be in rooms where medications are stored. + No contact with medications is allowed. **Licensure, Certifications, and Clearances:** + Cardiopulmonary Resuscitation (CPR) + Comprehensive Crisis Management (CCMC) + Act 31 Child Abuse Reporting with renewal + Act 33 with renewal + Act 34 with renewal + Act 73 FBI Clearance with renewal **UPMC is an Equal Opportunity Employer/Disability/Veteran**