To contribute and support the team responsible for the execution of payroll activities and/or data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required 

Main Responsibilities 

Independently process Payroll End to End to ensure they are delivered as per the agreed processing calendar(s) and to the agreed KPIs and/or independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs 

Support Statutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIs 

Use Payroll expertise to advise upon client queries/issues and ensure a strong understanding of country specific legislation and tasks  

Support and knowledge transfer Apprentices and/or Associates on Data Management or Customer Service activities 

Ensure Tickets and Calls are responded within SLA timescales and to a high standard 

Support System Maintenance Testing  

Liaise and transact with Third Parties 

SOC Controls completed on time and with the necessary evidences  

Support and contribute to root cause analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any reoccurrence 

Conduct Knowledge Transfer sessions and ensure the audience has understood and can put into practice 

Maintenance of DWIs to ensure processes are up to date and reflective of the service 

All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate  

Highlight to Service Manager any deviations from the standard scope of service 

Ability to recognize and deal appropriately with sensitive and confidential information 

Time Recording to be completed accurately and on time 

ALIGHT Security Standards are adhered and followed 

Contribute to team meetings and raise any issues immediately to your Service Manager 

Ensure you are up to date with all ALIGHT HR announcements and communications 

Build good relationships with all lines of businesses where appropriate 

Update internal stakeholders, when needed, in a timely and accurate way 

Participates in projects and activities as needed and assigned 

REQUIRED EXPERIENCE 

Professional / Job Experience  

Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint 

Flexibility to support a global and fast paced environment  

Attention to detail 

Excellent written and verbal skills 

Self-motivated and a willingness to learn  

Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures 

Education and Training  

Essential  

BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience 

2-3 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment. 

HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred 

Desirable  

Experience working with HR and payroll data 

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
 

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.