JOB SUMMARY:

 

Provides upbeat and positive service to arriving and departing guests utilizing Total Service skills.  This is accomplished by transporting baggage to and from guest accommodations, as well as providing various types of information.
 

KEY JOB FUNCTIONS
 

Provides high quality service to arriving and departing guests utilizing the Spot light on Service skills

Greets guests with an upbeat and positive attitude and delights the guests by building great relationships

Transports the baggage of arriving guests from the Bell Desk to their hotel accommodations.

Explains hotel room accommodation appointments and equipment to guests.

Assists departing guests with their luggage and departure details and helps guests with luggage to transportation.

Informs guests of hotel facilities, guest promotions and events, Greater Reno-Tahoe area adventures and their locations and offers to be of further assistance upon request.

Greets charter arrival guests and provides luggage assistance as needed.

Collaborates with team members to work in a rotational manner with arriving and departing guests.

Acts as line ambassador for hotel check-in VIP guests

 
 

Qualifications:

 

EDUCATION and/or EXPERIENCE: 

 

Prefer high school diploma or equivalent with previous demonstrated success in hotel or guest contact position

 

QUALIFICATIONS:

Must be 21 years of age or older

Literate and fluent in English.

Team player with excellent interpersonal skills, communication skills, and customer service skills with a strong commitment success

Flexibility to work any days of the week and any shifts

Detail oriented with the ability to multi-task and prioritize tasks

Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. 

Adheres to all regulatory, company and department policies and procedures

 

PHYSICAL, MENTAL andENVIRONMENTAL DEMANDS:

Able to perform activities while standing or walking for long periods of time

Ability to perform reaching motions repeatedly

Must be capable of lifting 50 pounds repeatedly, lift and carry items of 100 pounds, and push luggage carts up to 200 pounds

Must be able to perform activities while standing or walking for long periods of time

Dexterity to use office equipment

Good distance and close proximity vision.

Auditory range must include immediate environment.

Ability to tolerate extreme variations in temperature

 

 

Positions that have contact with the public require the ability to work in a noisy 
environment, and may be exposed to guests who use tobacco products.  Also, non-public contact positions may berequired to enter public areas from time to time, in connection with theirduties, and may be subject to the same environment.

 

 

Disclaimer 
This is not necessarily an exhaustive list of all responsibilities, skills,duties, requirements, efforts or working conditions associated with thejob.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).