Bellman - Golf Villas - Rosewood Bermuda
Rosewood Hotels and Resorts
Job Description The Bellman's duties include but are not limited to the following:
• Greet and escort arriving owner to their Residence Club Villa. • Attend to arriving and departing Owners. • Assist with transporting luggage to Owner villas. • Organizes and stores luggage for early arrivals and late departures in designated storage area. • Assist and support with any functions or special events. • Provide Residence Club and Tucker’s Point Club information regarding any functions or special events. • Maintain a presence at the Bellstand whenever possible. • Assist the Owner’s with any special needs and/or requests. • Ensure proper and expedient resolution of all Owner requests, through individual efforts. • Provide a brief orientation of the property and the villa for Owner’s and their Guests. • Handle Owner Bag Storage items and ensure that they are placed appropriately in Owner’s Villa prior to arrival. • Ensure that any packages and requested daily newspapers are delivered in a timely manner • Maintain clean appearance of the front lobby area, elevator and Bell Stand, which includes emptying trash receptacles. • Willing to drive the owners or guests to property destination if needed. • Ensures that all duties are completed within the necessary time frame and according to established standards. • Coordinates with the Concierge to ensure that any Owner special needs or requests are communicated and acted upon. • Communicates with the Housekeeping department and the concierge to ensure a smooth operation. • Assists with the Housekeeping function when necessary and will at times perform the duties of the Houseman and Pool Attendant. • Reports and/or prepares maintenance work orders as required and follows up to ensure completion of work orders. • Works as a member of the Residence Club team to ensure that each associate is respected • Understands and promotes the roles of the other department within the Residence Club as well as within the entire Tucker’s Point Club organization. • Coordinates with the colleagues to ensure that any Owner special needs or requests are communicated and acted upon. • Supports and demonstrates commitment to operational philosophy of Owners and Guests first. • Understands and exhibits professional telephone skills at all times. Works daily to continually improve all skills. • Ensures continual efforts to attain and maintain 100% Owner satisfaction. • Delivering and collecting luggage upon arrival and departure • Delivery of items to guestrooms • Assist with management of storing guest luggage • Provide shuttle service to guests around the resort • Provide directions and general assistance as required. • All other duties as assigned or may be subsequently revised into the above description.
• Greet and escort arriving owner to their Residence Club Villa. • Attend to arriving and departing Owners. • Assist with transporting luggage to Owner villas. • Organizes and stores luggage for early arrivals and late departures in designated storage area. • Assist and support with any functions or special events. • Provide Residence Club and Tucker’s Point Club information regarding any functions or special events. • Maintain a presence at the Bellstand whenever possible. • Assist the Owner’s with any special needs and/or requests. • Ensure proper and expedient resolution of all Owner requests, through individual efforts. • Provide a brief orientation of the property and the villa for Owner’s and their Guests. • Handle Owner Bag Storage items and ensure that they are placed appropriately in Owner’s Villa prior to arrival. • Ensure that any packages and requested daily newspapers are delivered in a timely manner • Maintain clean appearance of the front lobby area, elevator and Bell Stand, which includes emptying trash receptacles. • Willing to drive the owners or guests to property destination if needed. • Ensures that all duties are completed within the necessary time frame and according to established standards. • Coordinates with the Concierge to ensure that any Owner special needs or requests are communicated and acted upon. • Communicates with the Housekeeping department and the concierge to ensure a smooth operation. • Assists with the Housekeeping function when necessary and will at times perform the duties of the Houseman and Pool Attendant. • Reports and/or prepares maintenance work orders as required and follows up to ensure completion of work orders. • Works as a member of the Residence Club team to ensure that each associate is respected • Understands and promotes the roles of the other department within the Residence Club as well as within the entire Tucker’s Point Club organization. • Coordinates with the colleagues to ensure that any Owner special needs or requests are communicated and acted upon. • Supports and demonstrates commitment to operational philosophy of Owners and Guests first. • Understands and exhibits professional telephone skills at all times. Works daily to continually improve all skills. • Ensures continual efforts to attain and maintain 100% Owner satisfaction. • Delivering and collecting luggage upon arrival and departure • Delivery of items to guestrooms • Assist with management of storing guest luggage • Provide shuttle service to guests around the resort • Provide directions and general assistance as required. • All other duties as assigned or may be subsequently revised into the above description.
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