Riverfront Hotel
Omni Hotels and Resorts creates genuine,authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture,authenticity to the markets in which we operate,innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.
Job DescriptionTo provide assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations. This position will work a flexible schedule of five overnight shifts per week.
Responsibilities Use friendly and appropriate expressions when engaging guestsBe fully acquainted with the different points of interestAssist in making reservations for restaurants and limousines for our guests; assist in airline ticket requestsEnsure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting roomsEnsure that the public areas, bell closet are maintained, clean and tidyFollow-up with guest complaints to ensure that any problems are resolvedArrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping areaUtilize bell carts effectively and with cautionEnsure the floor is covered 100% of the time, including the Front DeskDirect guests to the Front Desk or meeting roomsCall taxis and/or shuttle for guests as neededAssist, retrieve and load luggage for guestsNotify the Front Desk and Guest Services of VIP arrivals whenever possibleEngage in conversation with as many guests as possibleAttend all designated staff meetings and training sessionsComplete all tasks assigned by managerAid guests in locating other areas of the hotel (walk them to destination if possible)Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assetsFollow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications Qualifications Candidates must have previous customer service experience, hotel experience is preferredExcellent customer service and problem solving skills are requiredMust have strong communication, presentation, training and organizational skillsMaintain a professional business appearance, attitude and performanceMust be able to work a flexible schedule including overnight shifts, weekends and holidays.Lift, carry and place objects weighing up to 50 lbs without assistance. Move, push and pull objects weighing up to 200 lbs without assistance. Stand, walk or sit for an extended period or for an entire work shift. Position requires constant motion, including bending/pushing/pulling.Candidates must live within 100 miles of the property location.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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