Fort Worth Hotel
As breathtaking as any West Texas sunset, the Omni Fort Worth Hotel offers a taste of Texas hospitality. Conveniently located in the heart of Fort Worth’s exciting downtown, the hotel is adjacent to the Fort Worth Convention Center and within walking distance from the city’s cultural centers, restaurants and nightlife. The Omni Fort Worth Hotel received the 2015 TripAdvisor Certificate of Excellence Award, and was named Top 100 Meeting Hotels in the United States in 2014 by Cvent.
The Omni Fort Worth Hotel offers unique employment experiences revolving around associate engagement and innovation. The invigorating world of hospitality resonates through the walls of our one-of-a-kind convention center property. The Omni Fort Worth will continue to be recognized for exemplary guest service and accommodation. As we provide empowerment through our Power of One culture, we work to strengthen and grow the careers of our dedicated associates. The Omni Fort Worth Hotel is searching for dedicated hospitality professionals with guest service mentality to join our extraordinary team!
Job Description
To provide prompt, friendly luggage assistance to our guests in a professional and courteous manner.
Responsibilities Use friendly and appropriate expressions when engaging guests Finish Be fully acquainted with the different points of interestAssist in making reservations for restaurants and limousines for our guests; assist in airline ticket requestsEnsure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting roomsEnsure that the public areas, bell closet are maintained, clean and tidyFollow-up with guest complaints to ensure that any problems are resolvedArrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping areaUtilize bell carts effectively and with cautionEnsure the floor is covered 100% of the time, including the Front DeskDirect guests to the Front Desk or meeting roomsCall taxis and/or shuttle for guests as neededAssist, retrieve and load luggage for guestsNotify the Front Desk and Guest Services of VIP arrivals whenever possibleEngage in conversation with as many guests as possibleAttend all designated staff meetings and training sessionsComplete all tasks assigned by managerAid guests in locating other areas of the hotel (walk them to destination if possible)Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assetsFollow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications Qualifications Excellent customer service skillsMust have strong communication, presentation, training and organizational skillsMaintain a professional business appearance, attitude and performanceMust be able to work a flexible schedule including weekends and holidaysOmni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statementIf you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com. Options Apply for this job onlineApplyShareRefer this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs
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