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The Embassy Suites by Hilton Indianapolis Downtown is looking for their next Bellperson! Find us in downtown Indianapolis, a short walk from the Indiana Convention Center via skywalk.
The ideal candidate will hold comparable experience in customer service and have full availability to work both AM and PM shifts and an ever-changing schedule of hospitality. This is a fantastic opportunity for those seeking to begin their hospitality career

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The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: 

\n\nAccess to pay when you need it through DailyPay\nMedical Insurance Coverage – for you and your family\nMental health resources including Employee Assistance Program\nBest-in-Class Paid Time Off (PTO)\nGo Hilton travel program: 100 nights of discounted travel\nParental leave to support new parents\nDebt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*\n401K plan and company match to help save for your retirement\nHilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount\nCareer growth and development\nTeam Member Resource Groups\nRecognition and rewards programs \nAvailable benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable\n\n

What will I be doing?

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As a Bellperson, you would be responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

\n\nGreet and escort arriving and departing guests to and from their accommodations\nRetrieve and transport guest luggage\nInspect guest rooms and acquaint guests with these rooms and their features\nRespond to guest inquiries and requests in a timely, friendly and efficient manner\nOrganize and store luggage, as needed, according to guidelines\nEnsure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments\nEnsure messages and faxes are regularly delivered throughout the day\nAssist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed\nDrives property-designated vehicles to and from guest destinations such as guest room or local airport, as needed\nAssist in the maintenance, appearance and functionality of equipment\nWhat are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

\n\n Hospitality - We're passionate about delivering exceptional guest experiences. \n Integrity - We do the right thing, all the time. \n Leadership - We're leaders in our industry and in our communities. \n Teamwork - We're team players in everything we do. \n Ownership - We're the owners of our actions and decisions. \n Now - We operate with a sense of urgency and discipline \n\n

In addition, we look for the demonstration of the following key attributes:

\n\n Quality \n Productivity \n Dependability \n Customer Focus \n Adaptability \nWhat will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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