How you'll help us Keep Climbing (overview & key responsibilities) As a BW Customer Service Agent, you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible. Summary of responsibilities: + Oversees and coordinates operational performance, including safety, on-time departure (D0), security and customer service delivery. + Needs to have strong analytical, organizational, and administrative skills and be able to multi-task and to focus on different priorities in different operational areas at the same time. + Promotes team building with business partners and vendor workforce and leadership. + Needs to observe BW operation on ramp handling, cargo handling, safety and security procedures in order to be compliant in all aspects and the Business Partners are following the DL requirements. + Participates with DL leaders in Incident Analysis reports, Injury Prevention Group sessions and applicable station safety meetings. + Ensures – as per DL leadership advice - adherence to the station Safety Business Plan in addition to assuring compliance to our divisional Performance and Safety standards. + Responsible and accountable for the timely completion and delivery of performance appraisals, quality assurance observations, performance discussions, coaching and administrative action, while being a strong advocate of employee recognition, both DELTA and Vendors + Continued training and development + Displays a positive image of Delta. + Needs to be able to activate emergency response procedures. + Efficiently coordinates with internal resources while working under pressure and time constraints to dispatch flights on time. + Performs a variety of duties according to the functional work area assignment; however, agents may be cross-utilized and be required to perform all functions. Specific functions, tasks, and departments may vary or be added depending upon the location and operational requirements. + Subject to rotating shifts and off days. + May require outside work. + Practices safety-conscious behaviors in all operational processes and procedures, and makes safety and security, of self and others, the priority. What you need to succeed (minimum qualifications) + Must be fluent in English and Italian in both spoken and written communication. + Experience and/or training in ramp handling, safety and security is preferred. + Must have proper work documents to work/reside in Italy at the time of applying. Delta will not sponsor candidates for this role. + Must be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays. + Must have the ability to coach and deliver feedback for developmental purposes to peers and/or vendors. + Must be approachable, have interpersonal skills that foster trust and respect, and be able to effectively manage conflict and problem solve. + Should exhibit strong organizational skills. + Must be able to balance multiple priorities within established time constraints + Employee must be able to type a minimum of 30 wpm to effectively use the agent's computer set. + If currently employed by Delta, must be performing satisfactorily in current position. What will give you a competitive edge (preferred qualifications) + For candidates with a civil disability of working age, it must have been determined by the INPS medical commissions that there is a reduction in work capacity equal to or greater than 46% as certified by the corresponding disability certificate + For candidates with work-related disability , it must have been determined by INAIL that the disability is equal to or greater than 34% as certified by the corresponding disability certificate Benefits and Perks to Help You Keep Climbing Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: + Competitive salary, industry-leading profit-sharing program, and performance incentives. + Paid time off including vacation, holidays, paid personal time, maternity and parental leave. + Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health. + Domestic and International space-available flight privileges for employees and eligible family members. + World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint. + Recognition rewards and awards through the platform Unstoppable Together. + Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals. Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here