**Our story** Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward. It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work. To learn more about us, visit stradaglobal.com **Job Responsibilities:** + Be responsible for the benefits administration for client’s employees located in EMEA region + Resolves cases and enter benefits data in the system for our client’s employees + Collaborates with the client to resolve requests they may have related to a service or an escalated employee issue + Works daily with other Strada Colleagues, third-party providers, and client contacts to ensure seamless process delivery for our clients’ employees + Develops reports utilizing various data extraction tools to meet client plan rules and/or resolve issues. + Problem solves issues by analyzing system data to determine gaps in functionality as compared to client plan rules to arrive at the true root cause of an issue. + Demonstrates quality assurance fundamentals by executing test plans to ensure client plan rules meet systematic specifications + Provides input in the process design and technology capabilities to ensure optimal process support from a benefits perspective + Provides creative solutions to continuously improve and optimize client delivery + Participates in system testing during Internal Acceptance Testing and supporting User Acceptance Testing, as required + Opportunity to oversee and coach others with regards to a specific project and/or process + Contributes to and leads projects utilizing standard project management disciplines + Takes an active part in Process Transition from Client to Strada office, as required. **Requirements:** + English Language – C1 Level is required (CEFR scale or equivalent) + German Language – C1 level is required (CEFR scale or equivalent) + At least 3 years of experience in Benefits Administration/HR Administration/Payroll area + Extensive analytical and problem-solving skills + Strong attention to details + Good understanding of delivering an outstanding customer experience + Understands the project life cycle and deployment governance + High level exposure in fast paced environment + Great Time management skills + Experience in MS Office is a must + Very Good knowledge of MS Excel + Working experience in Benify or SHARP (SAP HR) system would be an asset + High level of self-motivation and proactivity is required + Spotless record and strong ethos **Benefits** We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. **Our commitment to Diversity and Inclusion** Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. **Diversity Policy Statement** Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. **Authorization to work in the Employing Country** Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. **DISCLAIMER:** Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .