Job Track Description:

\n\n Performs business support or technical work, using data organizing and coordination skills.\n Performs tasks based on established procedures.\n In some areas, requires vocational training, certifications, licensures, or equivalent experience.\n\n

General Profile

\n\n Expanded skills within an analytical or operational process.\n Maintains appropriate licenses, training, and certifications.\n Applies experience and skills to complete assigned work.\n Works within established procedures and practices.\n Establishes the appropriate approach for new assignments.\n Works with a limited degree of supervision.\n\n

Functional Knowledge

\n\n Developed skillset in a range of processes, procedures, and systems.\n\n

Business Expertise

\n\n Supports to achieve company goals by helping teams to integrate and work together.\n\n

Impact

\n\n Impacts a team through quality of the services provided and information shared.\n Uses discretion to modify work practices and processes to achieve results or improve efficiency.\n\n

Leadership

\n\n May provide guidance to junior team members.\n\n

Problem Solving

\n\n Ability to problem solve, self-guided.\n Evaluates issues and solutions to provide the best outcome for the client and end-users.\n\n

Interpersonal Skills

\n\n Exchanges information and ideas effectively.\n\n

Responsibility Statements

\n\n Graduate from recognized universities. (B Tech CSE/IT not eligible).\n Looking for experience of 3 - 4 years into BPO sector.\n Possess strong Problem solving skills, analytical knowledge and communication skills- both written and verbal.\n Collaborative, high-energy and diligent work ethics to be displayed at all times.\n Strong ability to multi-task and support different functions based on business requirements.\n Complete tasks according to the established standards with limited instruction and supervision.\n Should possess team-based working style coupled with the zeal to expand the learning horizon and be open to new learning.\n Willingness to work in shifts in different time zones.\n Professional attitude and projection of professional company image.\n Ability to work under pressure esp. during Peak seasons.\n Stay aligned to the Company's Mission, Vision & Values.\n