Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

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Benefits Administration Services Associate III 

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Would you enjoy being part of a team that makes a difference in people’s lives?

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Do you love helping people solve complex problems and delivering solutions?

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Join our Customer Experience Team!

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About the Benefits Administration Services Associate III role:

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As a member of the Benefits call center team, you will help people every day by taking calls, and actively listening, while discussing retirement and survivor benefits. You will manage a steady volume of incoming customer calls while navigating through multiple systems.  

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Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our client’s success.  

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Requirements:

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 We’re looking for people with a passion for customer service, natural empathy, and the determination to deliver a comprehensive resolution. To be successful in this role, you will have:  

\n\n Required experience working a caseload, with retirement benefits, pension, or 401K.\n Experience in high- volume calls.\n Excellent communication skills.\n MS Office proficiency, Word and Excel intermediate level.\n Great problem- solving skills.\n Ability to effectively multi-task.\n High School diploma or GED.\n Ability to complete a mandatory paid training program.\n\n

Below is what you’ll need to do to be considered for this position. It will take less than 20 minutes and includes everything required at this stage:

\n\n Apply to the role and provide your basic profile information (2 minutes).  \n Answer prescreening questions to be sure you meet the minimum requirements for the role (3 minutes).  \n If you qualify for the role, a recruiter will reach out to discuss the opportunity!\n\n

We are currently NOT hiring in the following geographies: 

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States: AK, CA, CT, HI, MA, IL, MT & NY
Metro Areas: MN- Minneapolis, IL- Chicago, NY- New York City, OR- Portland, MD- Montgomery County, WA- Seattle, Washington, DC, CO- Denver.

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Flexible Working

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At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:

\n\n Remote work: Enjoy the convenience of working from home from Monday through Friday from 8 am to 6 pm or 8 hrs. shift daily and maximize your time by unplugging at the end of your workday.\n\n

 

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Working For You

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Perks and rewards designed for you:

\n\n Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.\n Retirement Savings: We will support you as you save for your future.\n Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.\n Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.\n Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.\n Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.\n Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.\n\n

 

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Join Us

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At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:

\n\n Bring your authentic self to work.\n Grow and thrive, both personally and professionally\n Make a difference with our clients, in our communities, and with the millions of people we support.\n\n

When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best.

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Pay Transparency: Certain jurisdictions require the disclosure of compensation and benefits-related information. For this position, actual salaries will vary and may be above or below the range based on factors including but not limited to location, experience, and performance. In addition to base pay, this position may be eligible for bonuses or incentives. Conduent offers a variety of benefits including health insurance, dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and sick time. The estimated salary range for this role is $16.15/hr. during training and $17.50/hr. regular payrate.

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Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

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People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

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At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

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