The Benefits Administrator will be responsible for administering employee benefits programs, ensuring compliance with legal requirements, and assisting employees with benefit-related inquiries. This role requires a strong understanding of benefits administration, excellent communication skills, and the ability to handle confidential information with discretion.
Experience is Everything:
At LCS, experience is everything. We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you’ll love working here. Our principles and hospitality promise define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative workspace. You’ll find several opportunities to grow as a professional, serve the community, and enhance the lives of the seniors.
The Role:
Support the administration of the company’s employee benefits programs, including health insurance, dental, vision, retirement plans, life insurance, disability benefits, and wellness programs. Assist with employee enrollment in benefits programs, including initial enrollment, qualifying life event changes (marriage, childbirth, etc.), and annual open enrollment periods. Act as the primary point of contact for employee inquiries regarding benefits plans, coverage, claims, and eligibility. Provide guidance and support on benefits options, processes, and troubleshooting issues. Ensure that employees and their dependents meet eligibility criteria for various benefits. Verify enrollment data and maintain accurate records in the HRIS (Oracle HCM). Process and track changes to employee benefits via HRIS or other systems. Ensure all updates to employee benefits are reflected in a timely manner and that employee records are up to date. Provide guidance to employees regarding how to file claims, track their status, and resolve any issues with benefits providers or administrators. Address and resolve discrepancies or disputes related to benefits coverage, claims, or eligibility in a timely and professional manner. Act as a liaison between employees and benefits providers to resolve issues. Assist in internal or external audits related to benefits programs. Prepare necessary documentation, respond to audit requests, and ensure that all records are complete and compliant. Conduct system testing for functionalities related to benefits eligibility, enrollment, claims, and reporting to ensure compliance. Manage the daily operations of the benefits ticketing system, ensuring that all tickets are properly logged, tracked, and resolved in a timely manner.
Experience:
0-2 years of experience in an administrative or customer service role (preferably in Human Resources or Benefits Administration). Familiarity with HRIS and benefits administration software (Oracle HCM is a plus)
Knowledge & Skills:
Strong organizational and time-management skills. Excellent communication skills, both written and verbal. Strong problem-solving skills and attention to detail. Must be proficient in Excel, Word, Outlook, and 10-key skills. Ability to handle and prioritize multiple tasks to meet all deadlines. Ability to maintain high level of confidentiality with sensitive information. Ability to work with little supervision, taking initiative in tasks that need to be done and using good judgment in making routine decisions.
Why LCS
Industry leader. The Nation’s third-largest senior living operator ranked number one in customer satisfaction among senior living communities.
Inclusive and collaborative culture. We’re dedicated to diversity, equity, and inclusion and have an engaged Diversity and Inclusion Council focused on creating awareness and educating employees on inclusivity. In addition, LCS creates a collaborative culture that provides an exceptional experience for every employee.
Top Workplace USA: LCS has earned the Top Workplaces USA award for several consecutive years and is recognized for our strong company culture and engaged workforce. In addition, LCS earned ten culture excellence awards in areas such as DE&I practices, top managers, professional development, and clued-in leaders, to name a few.
Top Workplace Iowa: LCS employees truly believe we are an employer choice. This recognition, for 4 years running, is in large part due to the culture of excellence that our employees help deliver every single day.
Competitive pay, great benefits and vacation time. We are an equal opportunity employer with benefits including medical, dental, life insurance, disability, 401(k) with company match and paid parental leave.
Charity and community involvement. We are recognized as a national team for the Alzheimer’s Association and consistently a top contributor to United Way. We also support our employee’s individual community contributions and provide opportunities to get involved at our corporate locations and in our communities.
Outstanding advancement opportunities. LCS is growing and we think you should too. Our company growth allows for internal growth opportunities across all of our business lines.
Ongoing career development. Onsite education opportunities, education assistance, and continuing education credits allow LCS employees to keep their knowledge of current industry changes relevant.
LCS creates living experiences that enhance the lives of seniors. You’ll see this commitment in our people. They’re talented, dedicated professionals who truly care about residents, with each conducting his or her work with integrity, honesty, and transparency according to the principles of LCS. We strive to help every community succeed—strengthening available resources, establishing proven practices that lead to long-term growth and creating lasting value for those living in, working for and affiliated with the community. Check us out on our website: www.lcsnet.com
Travel Frequency: 0-10%
Estimated Salary Range: $45,000 – $54,000
The actual title and salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and other relevant factors.
A POST-OFFER BACKGROUND CHECK, INCLUDING REFERENCES, IS REQUIRED
LCS IS AN EQUAL OPPORTUNITY EMPLOYER