Position: Benefits Administrator 

 

Job Description: 

 

The benefits administrator position responsibilities involve the day-to-day administration of employee health and welfare benefit plans including but not limited to medical, dental, vision, disability, life, and other group insurance plans and programs.   
 

The Benefits Administrator provides excellent customer service to our employees and partnership with our internal departments and outside vendors in our goal to provide comprehensive health and welfare plans to our teammates. 

 

Core Responsibilities & Duties: 

Ensures timely and accurate benefits enrollments in the benefits center to provide vendors partners with accurate eligibility information  Performs benefit enrollment and related data audits and quality checks to maintain the integrity and compliance of this information  Serves as primary contact for benefits administration vendor partners  Assists with the processing of qualified life event status changes as needed  Assists employees with benefit enrollments and dependent eligibility verifications as needed  Updates employee benefit records as required  Works within the case management system to facilitate timely and effective employee benefit record escalation needs  Assist with projects such as the open enrollment process, census dependent eligibility verification audits and new plan year audits as needed  Provides detailed benefits administration reports  Completes monthly invoice billing reconciliation and payment process  Documents and maintains administrative procedures for all benefits administrative processes  Maintains compliance with applicable government regulations during benefits administration processes  Coordinates with governmental agencies to accurately process QMCSOs  Provide customer service support to internal and external customers  Assist with the development of communication tools to enhance employee knowledge and engagement with the company’s health and welfare program  Provide support to other administration and operations teams as needed for benefits administration related matters  Performs other related duties as required and assigned 

Qualifications: 

Bachelor’s degree in business or related field, or equivalent experience  Minimum of 2+ years of related “hands-on” group employee benefits administration experience  Professional human resources or benefits administration certification is a plus  Experience with the Businessolver Benefitsolver system is a plus  Computer proficiency and technical aptitude with the ability to use Microsoft products, including Excel (Intermediate) and PowerPoint, experience with human resources and benefit enrollment databases  Proven ability to work effectively in a team environment  Effective time management and priority setting skills to meet established deadlines  Performs well under minimum supervision  Ability to manage several projects simultaneously while working under pressure to meet deadlines  Strong analytical skills  Thorough knowledge of benefits administration laws and regulations  Excellent problem-solving skills  Ability to understand, evaluate and make judgements on benefits related documents and other information  Knowledge of benefit plan documents and summary plan description language  Excellent written and verbal communication skills  Detail and process oriented 

Forward Air is an Equal Opportunity employer.