Jobs Summary

The Benefits Coordinator is a member of our Corporate Benefits Team, responsible for supporting benefit functions to ensure effective administration of employee benefits.  This position handles day-to-day benefits administration, including employee and HR admin inquiries, enrollment and record-keeping operations, and communications. It also involves assisting employees in understanding and utilizing their benefits and working with vendors to resolve issues.

Principle Duties and Responsibilities

Acts as the main point of contact for employee benefits questions and concerns including:

Addresses baseline elevated employee issues related to benefits, escalates when necessary

Responds to inquiries (coverage, eligibility, enrollment, plan operation, process navigation, etc.)

Supports communications and training materials related to benefits, ensuring clear and concise information

Facilitates new hire/newly eligible benefit packet mailings

Provides benefit education, guidance and support to employees and HR Admins

Processes tuition reimbursement requests

Coordinates with COBRA vendor, ensuring compliance with regulations and assisting eligible employees

Calculates and coordinates offers of coverage in accordance with the Affordable Care Act

Monitors and administers processes in support of enrollment operations within the HR system

Handles administrative processes (complete forms, triaging requests and mail, review enrollment docs, etc.)

Completes support order evaluation, collaborates with relevant teams to ensure order execution

Coordinates Evidence of Insurability (EOI) processes, facilitates the necessary steps for employees

Maintains and updates instructional and procedural documentation

Conducts various audits and produces ad hoc reports

Responds to various benefit inquiries from government and other third-party associations (Medicare Secondary Payer questionnaires, Medicare applications, etc.)

Files death claims for life insurance policies

Reconciles monthly benefit billings and submits for payment

Coordinates and manages data for medical subrogation cases

Collaborates with the Corporate Benefit’s team and other internal stakeholders on various projects, providing support and contributing to the successful execution of initiatives.

Performs other administrative duties as required

Qualifications

Bachelor’s degree in human resources, Business Administration, or a related field preferred.

Minimum one year of experience in benefits administration or a related HR role preferred

Familiarity with HR technology systems, preferred experience with Workday

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Advanced proficiency in Excel preferred

Exceptional attention to detail, when handling complex verification and documentation processes.

Strong organizational skills and the ability to manage multiple tasks simultaneously

Excellent communication skills, both written and verbal

The ability to handle sensitive and confidential information with the utmost discretion.

A solid understanding of employee benefits programs and concepts

Knowledge of benefit-related regulations, including COBRA, HIPAA, and IRS guidelines preferred.

The Company is an Equal Opportunity Employer.