Benefits Coordinator **Platinum Supplemental Insurance** 1 Positions ID: 85269 Posted On 12/20/2025 **Job Overview** **Benefits Coordinator** At Platinum, we believe in providing an exceptional and personalized service experience to each of our customers. Our benefits coordinators form lasting relationships with customers by becoming product experts and handling every aspect of our callers’ requests from start to finish. You will be challenged to think critically; you will grow personally and professionally, all while working alongside a fun, motivated team. **Here’s What You’ll Do in This Role:** + Your top priority will be to provide a friendly, compassionate, and knowledgeable customer service experience with each interaction. + Provide excellent customer service to policyholders, claimants and outside sales representatives on inbound and outbound calls. + Become an expert in the insurance policies marketed by Platinum so you can help customers and outside sales representatives understand the benefits, make changes and file claims. + Practice effective use of our computer systems, including navigating and maintaining accurate customer records in database systems, and processing emails efficiently and effortlessly using telecommunication systems. + Comply with HIPAA regulations by protecting the private health information of all customers. + Assist with department administrative needs. + Obtain an accident and health insurance license. (Platinum will assist with your successful completion of the required insurance licensing as part of training.) **Preferred Qualifications and Experience:** + At least a high school degree: Associate degree or higher preferred + Previous experience working with customers or in claims or administration + A commitment to providing friendly, professional and responsive service to all internal and external customers + Excellent listening skills and a thorough, resourceful approach to problem solving customer questions and concerns + A team-oriented and positive attitude + Ability to maintain a high level of organization and confidentiality in a fast-paced environment + Competency in Microsoft Office programs (Outlook, Word, and Excel) **Benefits—Why People Like Working Here:** + **Our offices close at 12 p.m. on Fridays, so your typical workweek looks like Monday–Thursday 8 a.m.–5 p.m. in the office and** **work from home on Friday 8 a.m.–12 p.m** **. It’s a great way to start the weekend.** + Casual dress. We keep it professional, but we get more done in jeans than suits. + Friendly, modern office environment with walk-out access to some of Dubuque’s most vibrant lunch options. + A daily culture that supports learning, innovation, and ingenuity. This is where your career grows. + On-site fitness facility + Excellent compensation and benefits package, including health, dental and vision insurance + Paid vacation and holidays **Join a fun team of people doing important work...** **Apply TODAY!** **Equal Opportunity Employer:** Platinum Supplemental Insurance is committed to providing equal employment opportunities (EOE) to all employees and applicants for employment without regard to race, color, gender, religion, sexual orientation, national origin, age, disability, marital status, amnesty, or veteran status. Primary Contact 1661976002239 Angie Gravel HR Manager, HR 563-557-2504 Phone Phone Phone Fax agravel@pltnm.com Email True True True **Job Details** Categories Clerical/Office Administration Customer Service Insurance Location Dubuque, IA Shift First Shift Job Type Employee Full/Part Full Time Benefits Health Insurance Dental Insurance Vision Insurance Life Insurance Retirement Plan PTO (Paid Time Off) Paid Holidays **Qualifications** Education High School/GED Company ID 19489 Job REQ # \# Positions 1 Start Date 20251220 End Date 20251223 Featured Job TH Ad TH Comments **Similar Jobs** Benefits Coordinator Platinum Supplemental Insurance Office Coordinator-MHC Dubuque County Hillcrest Family Services Administrative Service Coordinator Managed Solutions Group Service Coordinator (Dispatcher) Managed Solutions Group Program Coordinator- SAMHSA Grant Hillcrest Family Services Education Recruitment and Retention Coordinator University of Wisconsin-Platteville Office Coordinator for Education Department Clarke University Claims Coordinator Cottingham & Butler/ SISCO Entry Level Sales Executive - Employee Benefits Cottingham & Butler/ SISCO Experienced Sales Executive - Employee Benefits Cottingham & Butler/ SISCO **Share this Job** Platinum Supplemental Insurance **About the Company** The best company to work with and work for. At Platinum Supplemental Insurance, we want the best. That means offering the best supplemental health insurance products and services to our customers. The best opportunities for financial and career growth for our sales representatives. And the best place to work for our home office employees. Together we're a team, bringing our best talents, so we can be the best at what we do.