The Amazon Global Benefits team is seeking a Benefits Manager (Benefits Specialist III) to help shape and execute our next gen vision for medical plan carrier benefits and other health plan needs as assigned. This role will raise the bar on the end-to-end experience for Amazonians as they discover, enroll, and use health plan benefits to optimize health. The candidate will be accountable for managing plan performance and innovating on new approaches to health plan benefits that maximize value for members and Amazon.

Amazon offers medical health insurance options to eligible employees starting on day one, that are customer obsessed and innovative. The ideal candidate must be able to work collaboratively with internal and external partners. You will work in a dynamic, ambiguous and fast-paced environment with a team focused on medical benefit strategy, design, and delivery.

This role is based in Seattle, WA (HQ1). Periodic domestic business travel is required.

Key job responsibilities
- Owner of end to end vendor management that drives solutions and results based on industry experience, alignment on internal goals with stakeholders and expertise in regulatory compliance. Proactively identify areas for improvement in vendor processes and implement best practices to enhance overall vendor performance and value delivery
- Conduct in-depth and regular medical plan (and other health plans as assigned) analysis of spend and partner with the clinical, business and science teams to identifying potential savings opportunities and efficiencies
- Translate voice of customer data into strategic program management recommendations to enhance member experience
- Apply deep industry knowledge to write white paper proposals and recommendations to enhance program performance. Candidate will influence and communicate across multiple internal and external teams
- Work collaboratively with vendor partners, and internal cross functional teams to build and implement medical plan benefit design and process improvements at scale
- Develop efficient workflows for internal and external technical teams to build new health plan solutions and cross-vendor integrations
- Manage multiple concurrent projects
- Monitor, document, analyze and resolve member escalations
- Be the medical plan SME and own the coordination of medical procurement, finance, communications, contracting and compliance
- Manage appeals/exception/escalation process and documents all decisions
- Develop proposals and summary documents for senior leaders