The Amazon Global Benefits team is seeking a Benefits Manager (Benefits Specialist III) to own and build the next generation life and variable insurance benefit experience. This role will raise the bar on the end-to-end experience Amazonians have and will be accountable for managing program performance, building, inventing, and simplifying the experience for life and variable insurance benefits.

Amazon offers life insurance options to eligible employees starting on day one, that are customer obsessed and innovative. The ideal candidate must be able to work collaboratively with internal and external partners. You will work in a dynamic, ambiguous and fast-paced environment with a team focused on insurance benefit strategy, design, and delivery.

This role is based in Seattle, WA (HQ1). Periodic domestic business travel is required.

Key job responsibilities
- Translate voice of customer data into strategic program management recommendations to enhance member experience
- Conduct on-going deep business analysis of program spend and partner with the business in identifying potential savings and efficiencies
- Apply deep industry knowledge to write white paper proposals and recommendations to develop/enhance program/process design.
- Candidate will influence and communicate across multiple internal and external teams
- Work collaboratively with vendor partners, and internal cross functional teams to build and implement medical benefit design and process improvements at scale
- Develop efficient workflows for internal and external technical teams to build new medical solutions and cross-vendor integrations
- Manage multiple concurrent projects
- Influence all aspects of the vendor engagement based on depth of experience including industry and compliance standards. Drive end-to-end solutions with internal business partners and vendor(s).
- Monitor, document, analyze and resolve member escalations
- Be the life insurance plan SME and own the coordination of procurement, finance, communications, contracting and compliance
- Manage appeals/exception/escalation process and documents all decisions
- Develop proposals and summary documents for senior leaders

About the team
The Global Financial Health team’s mission is to support overall employee financial health. We maximize partnerships when feasible and build new programs when necessary. We constantly bring forward big ideas and emerging topics from the personal finance industry. We act as thought leaders and subject matter experts in the space of personal finance, the employee financial benefits industry, and financial benefit public policy globally. Per our Leadership Principal, “Size and Scale bring Broad Scope and Responsibility,” we provide information, tools, and solutions to help employees take steps toward increased financial health.