At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
Our HR team provides an exceptional employee experience to cultivate an engaged and productive work environment and superior company performance. Our goal in HR Shared Services is to support the employee experience by providing accurate and timely Benefit assistance to all employees.
As a Benefits Operations Specialist, you will partner closely with our Benefits team to deliver a seamless experience for our employees through the Employee Experience Guiding Principles, including the adoption and promotion of employee self-help tools, automation, and constant review of service levels. The specialist provides service to employees by resolving problems, offering solutions, taking corrective actions, and coordinating with other Benefit Specialists, as needed. There is also a focus on optimization of current processes and activities, to improve/enhance service quality and operational efficiency.
Responsibilities include:
Utilize the Service Now case management system to efficiently resolve benefit cases with a focus on customer service and the employee experience.Investigate and resolve Benefit questions / challenges of various complexity, while working closely with employees at all levels of the organization.Effectively communicate HR / Benefit policies and programs and the ability to listen and explain sophisticated subjects.Responding to questions, resolving issues, and knowledgeable of the appropriate advancement path after triaging the request.Responding promptly to advanced Tier 2 employee benefit inquiries received via MyHR cases, or phone, further advancing to Tier 3 as needed.Reconciling/closing help request cases, recording details of inquiries, comments, challenges, and resolutions.Complete daily and bi-monthly billing processes for accounts payable and benefit providers.Use Workday to resolve benefit eligibility discrepancies identified via integration reports, benefit vendors and employees.Daily administration of Schwab’s sabbatical program.Seeking continuous improvement strategies to identify efficiencies and streamline processes.Meeting strict target dates in a fast-paced environment with accuracy.Building agreement and partnership across HR.Excellent customer service skills with a focus on effective execution.Building collaboration and partnership across HR.Resolving problems, answering questions, providing/clarifying information, and coordinating with partners as needed.Supporting self-service and processing of benefit data, including pay impacting personnel data.Collaborating with Tier 1 Contact Center to assist with trend identification and education, as needed.
This is a hybrid position working out of one of our service center locations
What you haveAt Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
Required Qualifications:
Preferred Qualifications: Experience with Service Now.Excellent communication skills, with ability to connect with employees, and external providers.High attention to detail with exceptional time-management skills and shown ability to handle initiatives simultaneously.Proactively adapting procedures to meet changing policies and government / state guidelines.Actively collaborating with HR Centers of Expertise (COEs) and HR program owners to shape the employee experience.
In addition to the salary range, this role is also eligible for bonus or incentive opportunities
Options Apply for this jobApplyShareRefer a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Why work for us?Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.
Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home—today and in the future. Application FAQs
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