The Role

Supports the delivery of superior benefits administration services to WTW clients, including Health & Welfare and Pension plan administration Provide operational and transactional support including, record keeping, transition processing, and managing other transactional-based services. For transaction-based positions, work requests are typically not received directly from the client but rather through a predefined system or on a predefined schedule. Interaction with the client may be limited to receiving data, e-mails or collecting predefined data Responsible in upholding the Service Level Agreements (SLAs), tracking volumes, auditing transactions, and achieving a high-level of client satisfaction Works closely with Admin Leads, Governance Leaders and Operations Supervisor to resolve issues and identify opportunities for increasing the value of the service to the client(s) The full-time position requires an individual who is comfortable with benefits administration systems and client contact and working as part of a global team with counterparts in North America and India

Key Working Relationships

With Manila, Mumbai and US Operations, Client Delivery Team and Administration Governance in performing day to day benefits administrative work while supporting best practices and improvements to optimize client delivery experience

Key Metrics

SLA and Quality of Work Productivity/Utilization and Handle Time Security, Professional Excellence and Adherence Stakeholder feedback

Top Competencies Required

Collaboration – Highly demonstrates interpersonal skills and is willing and able to collaborate with stakeholders, leadership, peers and staff. Ability to work independently and on teams, including virtual work teams, with members in different geographic region Communication – Excellent written and verbal communication Change and Adaptability – Has a desire to learn, accept new challenges, adapt to change, and have fun Problem Solving – Strong analytical, integrative, continuous improvement, and problem-solving skills

The Requirements

Ability to gain a strong understanding of the administrative process as it relates to Health & Welfare and Pension benefit plansAbility to complete WTW Benefits Systems Administrator training programStrong analytical and problem-solving skillsStrong knowledge of Microsoft Office tools including Outlook, Excel, and WordProfessional and responsible approach to work, clients, and colleaguesWork the third shift, from 8 AM to 5 PM US Central TimeAbility to manage time and work a flexible scheduleAbility to organize and prioritize with strong attention to detailsExcellent oral and written communication skillsAbility to work independently and in a team environment with minimal supervisionAbility to complete multiple projects within established deadlinesWork experience with India, US and/or UK counterparts and projects preferred, but not requiredCollege degreeWilling to adhere on a hybrid work arrangementWilling to operate on a secured and paperless work environment

 WTW is an equal opportunity employer