Primary Role:

Responsible for administering the agency’s internal capabilities and expertise in the implementation of benefits administration and HRIS technology systems for our clients.

The purpose of the team is to position Hub as a recognized leader in technology solutions for small and mid-market employers.  The goal is to create a continuously better enrollment experience for members with greater ease of administration for employers and our internal service teams.

Duties and Responsibilities:

The duties include but are not limited to the following:

Working with Benefits Technology Specialists on all business functions ensuring clients’ needs are metAdhere to the renewal processes that ensure consistency of execution, accuracy of data and the ability to scale our services.Adhere to the new build & take over processes that ensure consistency of execution, accuracy of data and the ability to scale our services.Maintain a thorough knowledge of Employee Navigator, its capabilities, limitationsMaintain all business programs for internal purposes and accounting records.Eager to learn, and investigate complex issuesMaintain an organized system or records for client files and mailboxFollowing Quality Assurance Processes to ensure accuracy prior to materials delivery to clients.Collaboration with centralized teams (Service Team, CAST, Analytics, etc.)Establishing and maintaining strong and effective business relationships with teammates, clients, carriers, and managementUtilizing HUBs national consulting practices when appropriate for client needs.General knowledge of benefits (medical, dental, vision, life, disability, etc.)Teach and train employer and service team users to effectively utilize the system.Deploy as much of the system’s capabilities as appropriate in each client situation.Consistently communicate to, internal teams regarding clients’ Employee Navigator ExperienceBe knowledgeable in the set-up and maintenance of carrier/vendor EDI connections and integrations with payroll providers.Must follow HUB Broker Standards

Key Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

Teamwork – Supports all organizational departments in a collaborative effort for everyone to succeed.  Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.Organized – Maintains an organized workspace, physically and digitally.Quality Management – Demonstrates attention to detail.Project Management – Ability to work with a team and adhere to deadlines

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience and Education

Associate’s Degree or equivalent experience1-2 years administrative experience or previous work experience related to group health insurance preferredMust have State Life & Health License or the ability to obtain license within 120 days from hire.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include Close vision and Distance vision. Some travel required by car to meet with clients and other outside events.

Other Requirements:

Must hold a valid Driver’s License

Dependable transportation

Public Speaking/Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively customers and teammates.Bilingual in English and Spanish a big plus.

Math Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills:

To perform this job successfully, an individual should be proficient in Microsoft Office including Excel, Word and Power Point; follow guidelines on working in BMS (BenefitPoint) for premium efficiency with your team.

Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: Negligible

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

EEOAA Policy

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