Essential Duties and Responsibilities:

Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors.  Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.  Conveys positive energy and enthusiasm focusing on the guest interaction.   Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior.  Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements.  Immediately addresses service breakdowns and follows up to ensure guest satisfaction.   Keeps team well informed of property promotions and events.  Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them.  Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.  Addresses employee performance issues, coaches for improvement and provides ongoing feedback.  Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.  Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.  Takes personal responsibility for creating an atmosphere of luck.

Must be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control Board. Oversees the execution of service delivery and product quality and provides dedicated leadership to the beverage functions. Sets standards for excellent customer service that drive customer satisfaction. Analyzes weekly service scores to make improvements that have immediate results. Ensures that beverages are prepared and served according to desired portions and quality specifications. Must use fact-based decision-making, involving other departments as necessary to ensure positive impact to total organization. Directs the daily work activities of assigned personnel within the beverage department. Responsible for daily check control system, payroll and forecasting. Prepares requisitions. Maintains file documentation and accurate entries in the daily log book. Adheres to established guidelines that all inventory activity is kept in compliance with current Casino Alcoholic Beverage Control and all other applicable regulations. Ensures adherence to Board of Health standards. Ensures all Casino Beverage Employees are up to date with CARE and PA Ramp Training. Position is located in a cigarette smoke environment. Builds a strong cohesive team by creating an environment of teamwork and lateral service. Creates positive work environment for Casino Beverage Team; uses EOS/SFS Data to make improvements. Works closely with other departments to ensure seamless delivery of service for our guests.

 

EDUCATION/SKILLS/EXPERIENCE:

Equivalent of two years college education within a related field preferred.  Strong leadership, communication and supervisory skills. Basic knowledge of all phases of food and beverage management.

 

DISCLAIMER:

“This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).”