Position Summary

Providing exceptional beverage service to guests throughout the gaming floor, including slot machines, table games, and the high-limit gaming area. Responsibilities include taking and fulfilling drink orders promptly, maintaining cleanliness in service areas, collaborating with colleagues, and engaging with guests to ensure a positive experience.  Ability to thrive in a fast-past environment. 

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success at Pueblo of Sandia today and in the future.  

 Essential Duties And Responsibilities

Provides excellent customer service through friendly communication and positive interaction, in order to establish guest perception of exceptional hospitality and friendliness, within assigned section posted by supervisory team. Engage with guests in a friendly and professional manner. When assigned to the table games area, approaches customers only when cards are not in play.  Must approach in between deals. Ensures that the gaming area is properly maintained by removing empty cups and trash from the gaming area. Cleans casino floor drink stations, self-service stations, and all equipment by ensuring that health and safety regulations are maintained in accordance with Indian Health Services requirements.  Equipment includes but is not limited to; drink carts, coffee carafes, soda fountain machines, coffee/hot cocoa dispensing machines, etc. Replenishes supplies in assigned area such as; ice, cups, napkins, and soda bibs as needed.  This includes self-service drink stations on the casino floor. Stocks refrigerating units with product to proper bar levels using the FIFO rotation system, replaces empty soda bibs using safe lifting techniques. Attending daily stand-up meetings to ensure property communications are understood. Timely completion of computer assisted training. Ensures temperature logs are completed every shift. Informs supervisor of additional products needed. Checks equipment (ice machines, refrigerators, soda fountain machines, coffee/hot cocoa dispensing machines) daily and reports problems to supervisory team. Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures. Operates POS System within the Poker Room by ringing proper amount into the register and giving the guest or server the correct change, accounts for all cash, charge, and complimentary sales according to established procedure. Maintains integrity of all financial controls and responsibilities. Ensures that IG cash registers are maintained for cleanliness. Responsible for accurately tendering and presenting checks to guests within the Poker Room. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia. 

 Additional Responsibilities

Performs other job-related duties as assigned. Builds relationships with guests (or community, etc.) based upon respect while maintaining a professional, friendly, and approachable demeanor. A quality guest service experience is an essential component for all Team members working at the Pueblo of Sandia particularly those positions assigned to work in all public areas.

Team Members In This Capacity

Serves as the initial point of contact for guest inquiries in a courteous and attentive manner.  Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur.  Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations. Possesses knowledge and understanding of all products and services offered.  Builds relationships with guests based upon respect, and confidence while maintaining a friendly, and approachable demeanor.

 Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, And Abilities

Understanding of beverage service procedures and protocols. Knowledge of minimum temperature requirements for food/drink preservation. Knowledge of Tribal, federal, state and local sanitary regulations regarding the preparation, maintenance, storage, and sales of food/drink products. Knowledgeable of basic sanitation in accordance with Indian Health Services requirements. Ability to understand and accurately relay guest’s orders via Point-Of-Sale program. Strong communication skills and interpersonal abilities. Ability to deal effectively and professionally with the general public and be attentive to customer’s needs. Possess the ability to count money/change correctly. Interpersonal Skills – Considers and responds appropriately to the needs, feelings, and capabilities of others; adjusts approaches to suit different people and situations; may deal with people who are difficult, hostile, or distressed.  Experience with Point-Of-Sale programs. Detail oriented. Ability to follow written and oral directions given by leadership. Ability to maintain a safe work environment for oneself and others. Maintains the highest standard of personal hygiene. Ability to work harmoniously and professionally with co-workers and supervisors.

   Education And Experience  

Required

High school diploma, GED certification or equivalent.  Must be at least 21 years of age.

Preferred

Experience in restaurant or food service capacity.

Note:  Relevant work experience or education may be substituted to satisfy education and/or work experience. 

License/Certifications/Registrations

Must obtain and maintain a New Mexico Alcohol Server’s License within 60 days of hire date, in order to potentially be crossed trained in bars/lounges, after successful completion of 90-day probationary period. Must be able to successfully pass a stringent background investigation. Will require a pre-employment and random drug screening.

Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Physical Requirement

Description

Balancing

Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

Climbing

Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.

Crawling

Moving about on hands and knees or hands and feet.

Crouching

Bending the body downward and forward by bending leg and spine.

Feeling

Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

Finger Dexterity

Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Grasping

Applying pressure to an object with the fingers and palm.

Hearing

Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

Kneeling

Bending legs at knee to come to a rest on knee or knees.

Lifting

Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.

Pulling

Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.

Pushing

Using upper extremities to press against something with steady force to thrust forward, downward, or outward.

Reaching

Extending hand(s) and arm(s) in any direction.

Seeing

The ability to perceive the nature of objects by the eye.

Walking

Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.

Sitting

Particularly for sustained periods of time.

Standing

Particularly for sustained periods of time.

Stooping

Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking

Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

List Working Conditions Required

Work is performed indoors. Work flexible hours, available to work required schedule which may include days, nights, weekends, holidays, split shifts, and overtime as needed to accommodate the casino’s operating hours. Must be able to work long hours under stressful conditions. Subject to hazards, which may cause personal bodily harm: common colds, influenza, dust, odors and elevated noise levels. Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces. Duties may involve walking, standing for long periods of time, sitting and crouching. Must be able to lift at least 25 lbs. Specific required movements include the following: Trunk-bend, twist, rotate, push, pull, and carry Arms-reach, carry, push, pull, lift, twist, and rotate Legs-lift, push, pull, twist, and rotate Hands-grasp, manipulate, bilateral coordination, eye and hand coordination, overall and finger dexterity.

The Content Of This Job Description Does Not Restrict Management’s Right To Assign Or Reassign Duties And Responsibilities To This Job At Any Time.

The Job Description Reflects The Assignment Of The Essential Functions Of The Current Position But Does Not Prescribe Or Restrict Tasks That May Be Assigned. The Essential Functions Are Specified But Are Subject To Change At Any Time For Various Reasons, Including Management Discretion.

The Pueblo Of Sandia Reserves The Right To Make Changes To The Job Description Whenever Necessary.

Selected Candidates Must Submit To And Pass A Pre Employment Drug And Alcohol Screening As Part Of The Pre Employment Process.  Drug And Alcohol Screening Will Continue Through Post Hire Testing To Be Conducted By A Third Party Random Number Generator.  Selected Candidates Must Submit To And Pass A Criminal Background Screening As Part Of The Pre Employment Process.

The Pueblo Of Sandia Is An Equal Opportunity Employer (Eoe). Qualified Applicants Are Considered For Employment Without Regard To Race, Color, Religion, Sex, National Origin, Age, Marital Status, Disability, Sexual Orientation, Or Any Other Characteristic Protected By State Or Federal Law.

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