Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.
We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.
Role description:
After establishing a strong and meaningful position in Canada and the US with our existing Municipalities, Private Operators, Hospitals, Universities and Airports as well as the Hotspot’s app users. The Client Success Agent is responsible for aiding the operations team providing excellent service and support to clients. The stated aim of this position is to continue and improve the service provided to our clients and will report directly to the Operations Director.
Role accountabilities:
- Build and maintain strong, long-term relationships with clients.
- Address client concerns or complaints promptly and effectively.
- Coordinate with internal teams to resolve issues and ensure client satisfaction.
- Provide regular updates, reports, and insights to clients regarding progress and outcomes.
- Conduct discovery sessions to understand the new client’s goals and requirements.
- Oversee setup, configuration, or customization of products or services for new clients.
- Ensure all deliverables meet client expectations and agreed specifications.
- Serve as a point of contact during the initial implementation phase.
- Conduct follow-up meetings after implementation to gather client feedback.
- Provide status updates and implementation progress reports to both clients and internal stakeholders.
Qualifications & Experience:
- Bilingual proficiency in French and English (written and spoken) is essential.
- Bachelor’s degree in business administration, Marketing, Communication, or a related field (preferred but not always required).
- Proven experience as an Account Manager, Client Relationship Manager, or in a similar customer-facing role.
- Experience in managing multiple accounts simultaneously and delivering measurable results.
- Empathy and active listening to understand client needs and concerns.
- Ability to meet deadlines and stay on top of deliverables for both ongoing clients and new implementations.
- Strong analytical and problem-solving skills to address client issues and find effective solutions.
- Customer-Centric Mindset: A focus on delivering value and exceeding client expectations.
- Team Player: Willingness to collaborate with internal teams to deliver seamless client experiences.
- Self-Motivation: A proactive attitude to take ownership of client accounts and drive results.
Why Arcadis?
We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.
You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.
Together, we can create a lasting legacy.
Join Arcadis. Create a Legacy.
Our Commitment to Equality, Diversity, Inclusion & Belonging
We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law.