Are you looking for unlimited opportunities to develop and succeed?  With work that challenges, makes a difference in a flexible and supportive environment. We want to lead the change that our customers demand. We want to make decisions easier and their lives better.

This role utilizes strong knowledge (depth and/or breadth) of products, systems, and legislation to achieve the team’s objectives through the set-up and maintenance of all clients’ profiles and plan structures on our administration systems.

Position Responsibilities:

Set-up and maintain the plan structure, customer profile and related data on the administrative systems within the established turnaround times, in accordance with the terms of the quote and adherence to administrative and legal requirements. 

Identify and report weaknesses and apply controls to mitigate financial and operational risks. Ensure compliance with regulatory and audit requirements and internal policies. 

Support internal or external business partners in the resolution of problem situations to meet complex client installation expectations. Communicate regularly with internal and external partners to provide information. 

Implement and record new processes and procedures and take part in the ongoing analysis of team processes, to identify process improvements. May be required to participate in the development of training materials. 

Committed to self-development by participating and applying ongoing training materials, which will allow for continued personal growth.

Required Qualifications:

Proficient with MS Office suite (proficient in Excel).

Good analytical skills and attention to detail. 

Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

Preferred Qualifications:

Knowledge of Pension and Legislation is an asset.

University degree, or a Technical (college) degree, with a minimum of five (5) years of experience. 

When you join our team:

We’ll empower you to learn and grow the career you want. 

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

As part of our global team, we’ll support you in shaping the future you want to see.

#LI-HYBRID

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Primary Location

Working Arrangement

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.