Bilingual Assistant Program Director (Hillside) Job Details Job Location Hillside Sanctuary Site - Queens, NY Education Level Bachelor's Salary Range $68,640.00 - $73,000.00 Salary/year Description Intro/Program Description: Goddard Riverside invests in people & strengthens community. We work within a social justice framework to create a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. Goddard Riverside is excited to announce we are diving into our settlement roots and becoming a resource to Asylum Seekers in New York City! Goddard’s newest endeavor will be a temporary residential site for unsheltered and asylum seeking families with children. This residence will be a place where families can feel safe, receive resources and support, while becoming acclimated to and part of the community. Position Summary:Provide support and supervision to the residential aide team at the residence located in Jamaica, Queens, with 49 units. This position will assist the Program director with daily operations of the site. Schedule:Tuesday through Saturday, rotating on-call, 10am-6pm, Saturday: 9AM-5PM (flexible timing for Saturday) Salary Range: $68,640.00-$73,000 Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account. Roles, Responsibilities, and Essential Duties Role, Responsibilities, and Essential Duties Program Development and Improvement + Provide supervision to a 24/7 Residential Aide team: promote staff development, evaluate their work and initiate performance improvement plans when required. + Support evidence-based practice models including person centered planning, motivational interviewing, trauma informed care, culturally sensitive, and strengths-based approach. + Coordinate schedules for RA’s and plan coverage as needed. + Review and submit payroll required for Residential Aides. + Stay informed on all contract requirements and ensure compliance. + Ensure documentation including incident reporting is completed in a timely manner. + Assist with audit preparation and performance improvement plans as needed. + Attend staff meetings, training programs, and supervision meetings. + Communicate goals and objectives, monitor and communicate performance outcomes as well as individual and team improvement plans, as needed. + Serve as Program Director, in Director’s absence. + Participate in on-call rotation with Program Director + Flexibility in schedule: to ensure supervision and coverage across RA shifts (24/7 operation), some overnight and weekends, may be required. Resident Relations and Compliance + Oversee & conduct intakes; keeping the PD notified of any changes or concerns during admissions. + Ensure rounds are being conducted consistently and with sensitivity. + Oversee CARES intake system and ensure all clients are admitted in a timely fashion. + De-escalate client conflict and incidents by use of client centered care and responding appropriately and pro-actively to a potential incident and follow up with clinical team. + Supervise the daily food service and serve as liaison with contracted meal provider. Building Maintenance and Safety + Ensure timely and appropriate response to building-related emergencies, contacting senior management as necessary and ensure incident reporting guidelines (DHS and Goddard) are followed. + Ensure compliance with all health, fire, and safety codes, ensure timely handling of all violations, prevent violations whenever possible. + Perform facility and resident’s rooms to ensure that residents are not at risk and that facility management is aware of potential hazards (leaks, fire, destruction of property, etc.). + Oversee Security contracted services to ensure all post, rounds and nightly reports are being conducted in accordance with written policies. + Communicate maintenance requests and follow up to ensure completion. + Other duties as required. Qualifications/Educational Requirements + Bachelor’s degree in human services field + Supervisory experience required. + Strong understanding of trauma and how it manifests, as well as experience delivering trauma-informed, culturally sensitive services. + Fluent in English and proficient in one of the following: Spanish/Arabic/French/Haitian Creole/Russian required. + Experience working on-site in a congregate housing setting preferred. Skills, Knowledge and Abilities + Excellent verbal and written communication skills + Strong organizational and leadership skills + Ability to negotiate numerous priorities, resolve conflicts, and manage a high degree of communication with multiple parties. + Ability to develop, implement, and manage systems and processes. + Excellent judgement and proactive nature Computer Skills: + Proficient in Microsoft Office: outlook and excel + Ability to learn data base systems, such as CARES Physical Requirements and Work Environment + Indoors at residence + Frequent walking and standing + Occasional lifting, up to 30 lbs. Employee Benefits: + Medical/Dental/Vision + Life Insurance/Commuter benefits/Employee Assistance Program (EAP)/Flexible Spending Accounts + 403B Thrift Retirement Plan + 12 Annual Sick Days + 12 Agency Holidays + 20 Days or 4 Weeks of Paid Time off and an additional week (5) days after 5 years of employment + Total of more than 6 weeks (a month and half) of paid time off We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations. Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law. The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.